Frequently asked questions
We answer all your questions about your stay or property at Erasmus Lupo Rooms. Everything clear, no fine print.
edit_calendar
Do I have to pay anything to send a booking request?
expand_more
Do I have to pay anything to send a booking request?
No. Sending a request is free. We only ask for a valid card so we can automatically confirm the payment if the landlord accepts.
check_circle
When is my booking confirmed?
expand_more
When is my booking confirmed?
The booking is confirmed only when the landlord accepts and the first month's rent and the booking fee have been charged.
public
Can I book from any country?
expand_more
Can I book from any country?
Yes. You can book from anywhere in the world. Lupo Rooms is designed for international and Erasmus students.
close
What happens if the landlord doesn't accept my request?
expand_more
What happens if the landlord doesn't accept my request?
No charge is made and your card is not debited.
thumbs_up_down
Can I accept or reject a request before any money is charged?
expand_more
Can I accept or reject a request before any money is charged?
Yes. You decide who you accept. The charge is only made when you accept the request.
block
When is the room blocked in the calendar?
expand_more
When is the room blocked in the calendar?
The room is blocked the moment you accept the request and the payment is confirmed.
chat
Can I talk to the tenant before accepting?
expand_more
Can I talk to the tenant before accepting?
Yes, you can review their profile and chat with them before making a decision.
calendar_month
When do I pay for the room?
expand_more
When do I pay for the room?
You only pay once the landlord accepts your request. At that moment we charge:
1. the first month's rent
2. the booking fee (tenant protection)
info
What does the booking fee include?
expand_more
What does the booking fee include?
It covers booking management, listing verification, support, and protection against fraud or fake listings.
lock_clock
When is the money released to the landlord?
expand_more
When is the money released to the landlord?
48 hours after your check-in, to make sure everything is in order.
payments
When do I receive the rent?
expand_more
When do I receive the rent?
You receive the amount 48 hours after the tenant's check-in.
percent
What commission is deducted?
expand_more
What commission is deducted?
Contact our Lupo Rooms team — depending on location, demand and the property, a previously agreed percentage of the total contract value is deducted as Lupo Rooms' service fee.
lock
Does Lupo Rooms hold the money beforehand?
expand_more
Does Lupo Rooms hold the money beforehand?
Yes, the money is held in escrow temporarily to protect both parties.
description
Who draws up the rental contract?
expand_more
Who draws up the rental contract?
The contract is signed directly between the tenant and the landlord or agency.
group
Is Lupo Rooms a party to the contract?
expand_more
Is Lupo Rooms a party to the contract?
No. Lupo Rooms acts as an intermediation platform, not as a landlord.
visibility
Can I review the contract before moving in?
expand_more
Can I review the contract before moving in?
Yes, we always recommend reviewing the contract before check-in.
contract
Do I have to use a specific contract?
expand_more
Do I have to use a specific contract?
No. You can use your usual contract as long as it complies with local regulations.
checklist
Does Lupo Rooms review contracts?
expand_more
Does Lupo Rooms review contracts?
We don't validate them legally, but we do recommend clear and transparent clauses.
savings
Is the deposit paid through Lupo Rooms?
expand_more
Is the deposit paid through Lupo Rooms?
It depends on the landlord. In many cases the deposit is paid directly to the landlord at check-in.
security
Does Lupo Rooms hold the deposit?
expand_more
Does Lupo Rooms hold the deposit?
No. Lupo Rooms does not manage or hold deposits.
update
When is the deposit returned?
expand_more
When is the deposit returned?
As stipulated in the contract with the landlord.
request_quote
Can I ask for a deposit?
expand_more
Can I ask for a deposit?
Yes, in accordance with local regulations and your contract.
mediation
Does Lupo Rooms manage the deposit?
expand_more
Does Lupo Rooms manage the deposit?
No. The deposit is handled directly between landlord and tenant.
rule
Do I have to follow specific rules?
expand_more
Do I have to follow specific rules?
Yes. Each property has its own rules (visitors, cleaning, noise, etc.).
warning
What happens if I don't follow the rules?
expand_more
What happens if I don't follow the rules?
There may be penalties or even contract termination, as agreed.
settings
Can I set house rules?
expand_more
Can I set house rules?
Yes, as long as they are clear and lawful.
person_remove
Can I reject a tenant who doesn't agree with the rules?
expand_more
Can I reject a tenant who doesn't agree with the rules?
Yes, before accepting the booking.
verified
Are the rooms verified?
expand_more
Are the rooms verified?
Yes. We verify listings and landlords to reduce the risk of fraud.
support_agent
What if the room isn't as described?
expand_more
What if the room isn't as described?
Our support team will step in to help you.
lock
Are my payments protected?
expand_more
Are my payments protected?
Yes. We use secure payment gateways and hold the money in escrow until check-in.
badge
Are tenant profiles verified?
expand_more
Are tenant profiles verified?
Yes, we work with real profiles and verified payments.
thumb_down
Can I reject profiles I don't trust?
expand_more
Can I reject profiles I don't trust?
Yes, you always have the final word.
home
Do the rooms belong to Lupo Rooms?
expand_more
Do the rooms belong to Lupo Rooms?
No. Lupo Rooms does not own the properties.
handyman
Who handles issues in the property?
expand_more
Who handles issues in the property?
The landlord or the agency.
apartment
Does Lupo Rooms manage the property?
expand_more
Does Lupo Rooms manage the property?
No. You remain responsible for managing the property.
connect_without_contact
What exactly does Lupo Rooms do?
expand_more
What exactly does Lupo Rooms do?
We help you find international tenants in a safe, fast and organised way.
Still have questions?
Our support team is here to help you find your ideal home.