Frequently asked questions

No. Sending a request is free. We only ask for a valid card so we can automatically confirm the payment if the landlord accepts.

The booking is confirmed only when the landlord accepts and the first month's rent and the booking fee have been charged.

Yes. You can book from anywhere in the world. Lupo Rooms is designed for international and Erasmus students.

No charge is made and your card is not debited.

Yes. You decide who you accept. The charge is only made when you accept the request.

The room is blocked the moment you accept the request and the payment is confirmed.

Yes, you can review their profile and chat with them before making a decision.

You only pay once the landlord accepts your request. At that moment we charge:
1. the first month's rent
2. the booking fee (tenant protection)

It covers booking management, listing verification, support, and protection against fraud or fake listings.

48 hours after your check-in, to make sure everything is in order.

You receive the amount 48 hours after the tenant's check-in.

Contact our Lupo Rooms team — depending on location, demand and the property, a previously agreed percentage of the total contract value is deducted as Lupo Rooms' service fee.

Yes, the money is held in escrow temporarily to protect both parties.

The contract is signed directly between the tenant and the landlord or agency.

No. Lupo Rooms acts as an intermediation platform, not as a landlord.

Yes, we always recommend reviewing the contract before check-in.

No. You can use your usual contract as long as it complies with local regulations.

We don't validate them legally, but we do recommend clear and transparent clauses.

It depends on the landlord. In many cases the deposit is paid directly to the landlord at check-in.

No. Lupo Rooms does not manage or hold deposits.

As stipulated in the contract with the landlord.

Yes, in accordance with local regulations and your contract.

No. The deposit is handled directly between landlord and tenant.

Yes. Each property has its own rules (visitors, cleaning, noise, etc.).

There may be penalties or even contract termination, as agreed.

Yes, as long as they are clear and lawful.

Yes, before accepting the booking.

Yes. We verify listings and landlords to reduce the risk of fraud.

Our support team will step in to help you.

Yes. We use secure payment gateways and hold the money in escrow until check-in.

Yes, we work with real profiles and verified payments.

Yes, you always have the final word.

No. Lupo Rooms does not own the properties.

The landlord or the agency.

No. You remain responsible for managing the property.

We help you find international tenants in a safe, fast and organised way.