TERMS AND CONDITIONS OF LUPO ROOMS S.L.

Lupo Rooms S.L. (hereinafter, "Lupo Rooms") operates an online platform that connects Landlords or property managers (hereinafter "Landlord(s)") with Tenant(s) (as defined below) who wish to book such Accommodations for medium or long-term rentals (together, the "Services"). The Services are available on www.luporooms.com and other websites, mobile applications and devices through which Lupo Rooms offers its Services.

Lupo Rooms is not a tour operator and is not a platform whose primary purpose is to list tourist accommodations as an intermediary. The Platform does not function in any way as a tourism promotion channel.

Using any website owned by Lupo Rooms, its Content, the Application and/or the Services confers User status and entails the User's full and unreserved acceptance of the Terms and Conditions in force each time the User accesses them. Users further confirm that they comply with the legal provisions and national obligations of the country where the rental property is located, in particular those relating to urban planning, rental and sub-letting.

Landlords are therefore required to comply with all applicable legal requirements, particularly those set out in European Union Directive 2021/514 (DAC7). They must supply accurate and complete information for any data requested, including tax identification numbers, so that Lupo Rooms can comply with its current legal obligations to report tax information to the competent authorities. To ensure compliance with DAC7 and other applicable legal provisions, Lupo Rooms expressly reserves the right to take whatever measures are necessary, including suspending accounts, withholding payments or taking legal action.

Lupo Rooms reserves the right to amend these Terms and Conditions at any time. Any changes to these Terms and Conditions that may affect the User's rights will be announced on the Website, in the Application or by email. We encourage you to review these Terms and Conditions often to stay informed of their scope and any amendments, as they are legally binding on you. By accessing Lupo Rooms' Websites or Application after such amendments or updates are published, you agree to be bound by the new terms.

The User acknowledges that accessing and using the Website and/or Content is done at their sole risk. Some services on Lupo Rooms' Website or Application may be subject to specific conditions which, where applicable, replace, complement and/or amend these Terms and Conditions. Providing the service at the User's request entails express acceptance of the specific terms and conditions that apply.

Lupo Rooms reserves the right to restrict access to or remove any User for any reasons it sees fit and without prior notice. In addition, if a User is suspected of breaching any provision of these Terms and Conditions, Lupo Rooms may also restrict access or remove the User. This gives the User no entitlement to any compensation, and Lupo Rooms will not incur any financial penalty or loss as a result.

Where the User is a Landlord or Tenant, the above restrictions may include, without limitation, cancellation of bookings and/or booking requests, removal of listed accommodations from publication and/or deactivation of the User's account(s) at any time. If Lupo Rooms cancels a booking under this clause, neither the Landlord nor the Tenant, as parties to the current or future rental contract, shall be entitled to any compensation. Furthermore, none of the cancellation policies or guarantees set out in this document shall apply.

Access, registration, browsing, use, accommodation and/or downloading of materials and/or use of the services of any Lupo Rooms Website and/or Content by minors (under 18) is prohibited. By accessing or using any Lupo Rooms Website and/or Content, the User warrants that they are of legal age (18) and have sufficient capacity to enter into a legally binding agreement, acknowledging Lupo Rooms' right to retain any payment made for services provided, as a consequence of breaching these Terms and Conditions. It is at all times the User's responsibility to verify that they are legally able to enter into a contract in the jurisdiction where the Accommodation is located.

The Platform and the Application are used to facilitate Tenants' bookings of Accommodations for medium or long-term stays. These Accommodations are listed on the Lupo Rooms Platform or Application at the request and with the approval of the Landlords, with the necessary technology made available for this purpose.

LUPO ROOMS IS NOT A LANDLORD, PROPERTY MANAGER OR REAL ESTATE AGENT. LUPO ROOMS DOES NOT OWN, SELL, RESELL, FURNISH, RENT, SUBLET, MANAGE OR CONTROL THE PROPERTIES IN ANY WAY.

Lupo Rooms' responsibilities are limited to:

• a) Providing the Platform, the Application and the services in accordance with these Terms and Conditions.
• b) Once the booking is accepted by the Landlord, accepting on their behalf the First Payment that Lupo Rooms collects from the Tenant. This payment will be transferred to the Landlord after deducting the Service Fee and the corresponding Value Added Tax (VAT). Lupo Rooms will not receive any further payments after the Landlord confirms the booking. The Landlord is solely responsible for collecting rent for the Accommodation once they accept the booking. However, this does not apply if the Landlord has contracted the Plus service that Lupo Rooms makes available, as set out below.

Lupo Rooms may verify the Accommodation that the Landlord has listed on its Website. Such verification may involve a physical inspection of the Accommodation by Lupo Rooms or an online verification without a Lupo Rooms representative being physically present.

For Accommodations located in Brussels, physical verification is not available and verification is carried out exclusively through the online verification system.

Accommodations that have been verified by Lupo Rooms, whether physically or through its online verification system, are marked with the word "verified" in the Listing.

Landlords will schedule a photo shoot with the Lupo Rooms team, who will also verify the basic features of the Accommodation. The Landlord agrees that the Lupo Rooms team may enter the Accommodation to take photographs, floor plans, videos or any other promotional material Lupo Rooms may request.

Neither physical nor online verification aims to, nor is it Lupo Rooms' responsibility to, assess compliance with the urban planning rules applicable at the location of the property.

The floor plans published in the Listings are indicative and provided for illustrative purposes only. No guarantee is given that the dimensions shown are accurate. Lupo Rooms will not be liable in any way for their inaccuracy.

The Landlord undertakes to provide all information requested by Lupo Rooms, including but not limited to: the location, capacity, size, features and availability of the Accommodation, along with the price and everything related to payment terms.

All information about the Accommodation, including the payment terms published in the Listing, will always be set by the Landlord at their sole discretion. The Landlord understands and accepts that once the Tenant books the Accommodation, the price of that booking cannot be changed. The Landlord may also set a maximum number of guests in the Listing, which the Tenant must respect.

Any request to amend or change the Listing must be submitted by the Landlord to Lupo Rooms, which will have a maximum of seven (7) business days to carry out the requested changes.

The Landlord undertakes to keep the information on their Listing up to date on the Platform whenever any related data changes, using the tools Lupo Rooms provides to Landlords on the Platform.

The Landlord further declares and accepts that all information provided to Lupo Rooms is truthful, correct and up to date, and undertakes to inform Lupo Rooms of any change or modification immediately. In this regard, the Landlord undertakes to provide, as soon as possible, any documentation requested by Lupo Rooms to verify ownership of the Accommodation or compliance with any other legal or contractual requirement.

Lupo Rooms guarantees the features of the Accommodation as they were on the date Lupo Rooms verified it. Tenants acknowledge and accept that the Accommodation they book was verified on an earlier date and that its features may differ from the conditions at the time Lupo Rooms verified it. However, the Landlord undertakes to keep the Accommodation in conditions similar to those shown in the Listing. If the condition of the Accommodation differs significantly from the Listing, Lupo Rooms reserves the right to remove that Accommodation's Listing from the Platform, the Application or the services, without prejudice to retaining or claiming from the Landlord any fees charged for services rendered as compensation for breach of these Terms and Conditions.

Should any discrepancies arise between the content of the Listing and the provisions of Lupo Rooms' Terms and Conditions, the latter shall prevail. Lupo Rooms reserves the right to refuse to publish a Listing for an Accommodation that, in its sole discretion, breaches or may breach these Terms and Conditions or applicable law.

Lupo Rooms may refuse to register any user on the Platform, whether Tenant or Landlord, at its discretion and without prior notice.

Creating Listings and audiovisual materials is free of charge for the Landlord. Once the Accommodation Listing is created, the Landlord has three (3) calendar days from publication to raise any objections, communicating them appropriately. Otherwise, once that period lapses, the Landlord is deemed to have approved the Listing and accepted Lupo Rooms' Terms and Conditions.

LUPO ROOMS OWNS ALL COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS IN THE AUDIOVISUAL AND PROMOTIONAL MATERIAL, AND ONLY LUPO ROOMS HAS THE RIGHT TO USE IT. IF THE LANDLORD OR ANY THIRD PARTY USES SUCH LUPO ROOMS MATERIAL WITHOUT WRITTEN PERMISSION, LUPO ROOMS RESERVES THE RIGHT TO REQUIRE THE USE OF SUCH MATERIAL TO CEASE, ALONG WITH ANY COSTS OR DAMAGES ARISING FROM BREACH OF THIS CLAUSE.

Where the Landlord provides audiovisual material of the Accommodation, they authorise Lupo Rooms to publish it in the Listing and agree to the temporary assignment of their copyright or any other intellectual property rights in the audiovisual and promotional material generated for the Listing, warranting that this does not infringe any third-party intellectual property rights, as set out in this clause. The Landlord will be solely liable for any third-party claim arising from infringement of third-party intellectual property rights, including all legal fees and costs, and undertakes to indemnify and hold Lupo Rooms harmless from any such claim.

The photographs provided will show only the Accommodation and will not contain references to personal data or show people in them. Lupo Rooms reserves the right to remove them from the Listing at any time without prior notice to the Landlord. The Landlord may request the removal of the photographs at any time by written notice to Lupo Rooms, which will then remove them from its own Website. Lupo Rooms will not be responsible for their removal from any other third-party website or platform.

In any case, the Landlord agrees and authorises Lupo Rooms to publish the Listing of their Accommodation on all websites of the Lupo Rooms group. The Landlord also authorises Lupo Rooms, in order to reach the widest possible audience for the Listing, to publish it on classified ad websites owned by third parties outside the Lupo Rooms group.

Where required by the regulations applicable at the Accommodation's location, the Landlord will obtain and keep, under the conditions and requirements imposed by the regulations in force at any given time, a registration number assigned to the Accommodation which, where applicable, will be published in the Listing or provided to the competent authority on request, along with any other legally required authorisation, permit or requirement.

The Landlord is responsible for maintaining the conditions required by regulation to keep the registration number up to date and in force at all times, as well as any permit, authorisation or regulatory requirement, releasing Lupo Rooms from any liability arising from breach of the foregoing. Lupo Rooms reserves the right to claim from the Landlord any damages directly or indirectly caused by inaccuracy or incorrectness of the Accommodation's registration number or by the lack of any regulatory requirement. The Landlord undertakes to immediately notify Lupo Rooms of any change affecting their ability to offer the property for rent.

Where the Accommodation listed on Lupo Rooms is sub-let, the Landlord or sub-lessor, as defined in these Terms and Conditions, warrants that they have the necessary permits and authorisations to sub-let the Accommodation under the regulations of the location where it is situated, releasing Lupo Rooms from all liability for breach of any applicable legal provisions.

If Lupo Rooms discovers that one of the properties listed by the Landlord is being sub-let on the Platform, Lupo Rooms has the right to contact the current lessor or owner of the property to confirm that there is express written permission from the lessor or owner to sub-let the property through the Lupo Rooms Platform. The Landlord must also provide the sub-lessor's contact details, i.e. email address and phone number, when Lupo Rooms requests this information.

The User hereby acknowledges that Lupo Rooms is not responsible for any content written/created by the Tenant or Landlord, and therefore Lupo Rooms will not be liable for any action committed by them.

Lupo Rooms may assess, at its discretion, the publication of properties and the acceptance of bookings where a minor lives in the Property. Where the Landlord fails to expressly disclose this circumstance, Lupo Rooms reserves the right to retain or claim from the Landlord any fees charged for the services provided, as compensation for breach of these Terms and Conditions.

When deciding on an Accommodation to book, the Tenant will supply the information requested by Lupo Rooms through the Lupo Rooms Platform or Application. Lupo Rooms will provide detailed information about the First Payment and the Booking Fee (see Section 6. FEES, PAYMENT METHODS AND INVOICING) when the Tenant authorises Lupo Rooms to hold those amounts, should the booking be accepted by the Landlord, through the payment methods available on the Platform or Application.

When a Booking Request is made through the Platform, the Application or the Services, we will share the following with the Landlord:

• a) Tenant data: age, nationality, company, university, profession, studies and any other information specifically required by the Landlord.
• b) A link to the Lupo Rooms page where the Accommodation is listed.

If the Landlord accepts the booking requested by the Tenant, Lupo Rooms will charge the First Payment and the Booking Fee plus the applicable Value Added Tax (VAT), and will send an email to both the Landlord and the Tenant confirming the booking and putting the parties in contact. From that moment on, it is the Landlord's responsibility to provide the Tenant with all the information they need to move into the Accommodation (see Section 7. CHECK-IN POLICY).

If Lupo Rooms is notified of a booking error by the Landlord or the Tenant within the first 24 hours after the confirmation email is issued, Lupo Rooms, based on the information provided and at its sole discretion, reserves the right to approve the cancellation of a confirmed booking, even after the confirmation email has been sent. In such cases, neither the Landlord nor the Tenant shall be entitled to any compensation and none of the cancellation policies or guarantees set out in Lupo Rooms' Terms and Conditions shall apply. Lupo Rooms may, at its sole discretion, offer the Tenant a credit for a future booking equal to the Booking Fee plus the applicable VAT previously charged, along with the VAT on the cancelled booking (see Section 8. LEGAL NOTICE ON THE CANCELLATION POLICY).

The provisions of this section regarding cancellations caused by booking error are without prejudice to the twenty-four (24) hour grace period in favour of the Tenant set out in Clause 9.2.1, which applies to voluntary cancellations the Tenant requests within that period.

The Landlord acknowledges that they are solely responsible for any Listing they approve for publication and that they have full rights to offer and authorise the booking of the listed property.

The Landlord further confirms that, by accepting a booking:

• a) they will not breach any agreement they have with third parties; and
• b) the booking will be honoured (i) in compliance with all laws, tax requirements, urban planning rules and any other rule or regulation applicable to any Accommodation listed; (ii) without any conflict with third-party rights.

Lupo Rooms assumes no liability for the Landlord's breach of applicable laws, rules and regulations. Lupo Rooms reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that Lupo Rooms, at its discretion, considers objectionable for any reason.

Both the Landlord and the Tenant understand and accept that Lupo Rooms in no way acts as an insurance agent or any other kind of agent for the Landlord. Notwithstanding the foregoing, Lupo Rooms acts as an intermediary authorised by the Landlord exclusively to accept and receive from the Tenant the First Payment for the booked Accommodation and, after deducting the Service Fee and the applicable VAT, to transfer that payment to the Landlord.

Lupo Rooms provides the Landlord with certain information about the Tenant making the booking, which the Tenant has provided and authorised for this purpose. Both the Landlord and the Tenant understand and accept that they are responsible for their own acts and omissions in this regard.

By using the Platform, the Application or the services, you agree that any legal action or claim arising from the acts or omissions of Landlords, Tenants or third parties causing harm will be brought exclusively against them, waiving any legal action or claim against Lupo Rooms regarding such acts or omissions.

Lupo Rooms recommends that Landlords take out suitable insurance for their Accommodations.

Lupo Rooms will not be liable for the loss or theft of any item located inside or outside the rented Accommodation.

Lupo Rooms is a Platform that allows Accommodations to be booked online and, as such, does not provide any monitoring service for the Accommodations and does not hold keys to them.

The minimum booking period through the Platform or the Application is one month; the Landlord may set a longer minimum period.

The Landlord will decide the type of contract that applies to their Accommodation, choosing between the following options: daily, fortnightly or monthly. More information is available at: www.luporooms.com/en/contract-types .

When the Tenant makes a booking and the Landlord confirms it, the Tenant will transfer the First Payment and the Booking Fee (the latter with the applicable Value Added Tax (VAT)) to Lupo Rooms through the payment methods available on the Platform or the Application.

Lupo Rooms will only transfer the First Payment to the Landlord, after deducting the Service Fee and the applicable VAT, 48 hours after the Check-in Date (as stated in the booking), provided the Tenant has not reported any Essential Deficiency to Lupo Rooms (see Section 7. CHECK-IN POLICY).

In any case, the Landlord is the one who sets the price of the Accommodation at their discretion.

Discount or promotional codes only apply if used at the time of the Booking Request or before the booking is confirmed by the Landlord. The discount cannot be obtained at any later point under any circumstances. Discount codes are only applied to the Booking Fee, which may be reduced to 0 euros (or the equivalent in another applicable currency) but will never result in a payment to the Tenant.

The parties agree that circumventing the booking and payment processes, in particular Lupo Rooms' Booking Fee and Service Fee, is prohibited. If any User suggests or leaves the Platform with another User digitally connected to avoid paying Lupo Rooms' fees, that User must pay Lupo Rooms compensation equivalent to the Booking Fee or Service Fee that would have applied to the booking.

To use the Service and the Platform, Lupo Rooms may require Landlords to set up a direct debit mandate through a specialised third-party provider chosen at Lupo Rooms' discretion. Specifically, it will be mandatory and expressly required in cases where Lupo Rooms has not been able to collect the Service Fee (in full or in part) by deducting it from the First Payment. The Landlord's refusal or failure to provide that mandate may result in the suspension of the services provided by Lupo Rooms.

For Landlords based in the United Kingdom, setting up the direct debit mandate will be mandatory in all cases.

The direct debit mandate is a payment authorisation for Lupo Rooms to charge directly, against the Landlord's bank account, the applicable fees (Service Fee) or any other amount the Landlord owes Lupo Rooms (including, among others, amounts paid to the Landlord in error that must be returned, or charges from penalties as described in these Terms and Conditions).

Where the Service Fee could not be deducted from the First Payment (in full or in part), in order to settle the outstanding amount, Lupo Rooms may charge the Landlord by direct debit in one of these two ways:

• The full outstanding amount within the month following the contract start date.
• The full outstanding amount split into monthly instalments. The number of direct debits is calculated based on the number of days between the start and end of the booking. The first payment is processed within the month following the contract start date.

You can find examples of both plans in our Help Centre.

Note: please bear in mind that, for Lupo Rooms Premium or Plus bookings, 50% of the outstanding fee must be paid at check-in and will be charged within the first 60 days of the rental period. The remaining 50% will be charged in monthly instalments over the entire duration of the booking.

If early cancellations or departures occur, please contact us and we can adjust the outstanding monthly balance accordingly.

Please note that, in the event of an early departure, the terms agreed between Landlord and Tenant in the Rental Contract will prevail. Failing that, it is up to the parties to agree on the outstanding fee to be paid.

In the UK, if the Tenant has stayed 15 days or more at the property during the contracted month, Lupo Rooms will charge the Landlord the outstanding fee for that month. No outstanding fee will be charged if the Tenant stays fewer than 15 days of the contracted month.

All Tenants who make a booking through our Platform are required to provide a valid payment method. The booking will not be considered confirmed or completed if Lupo Rooms has not been able to capture the First Payment and the Booking Fee plus the applicable VAT on the payment method provided by the Tenant.

Additionally, if the property is under a Plus or Premium plan under these conditions, all prospective Tenants must remit rent payments by direct debit (i.e. SEPA or BACS), except for Tenants who do not have a credit history within the European Economic Area (EEA), are not nationals of any EEA Member State and do not reside in the EEA at the time of application, selection or occupancy. These Tenants may pay with a non-EEA credit or debit card, with a 4% surcharge on the monthly rent. Any payment made with an EEA credit or debit card will be void and returned to the Tenant, who must immediately set up a direct debit mandate.

It is the Tenant's responsibility to ensure that all information provided is accurate and up to date. The Tenant must have sufficient funds to pay rent from day 1 of each month and will bear all costs or charges incurred due to insufficient funds or failed or disputed payments. If the payment method is rejected or expires, Lupo Rooms may suspend or cancel bookings until a new valid payment method is provided.

If the booking is cancelled as set out above, the Tenant will be notified via the email address provided during registration. The Tenant therefore accepts and acknowledges that they will not be able to claim any damages, loss or prejudice against Lupo Rooms as a result of such cancellation, including, but not limited to, loss of accommodation opportunities, additional costs or inconvenience.

By providing a payment method, the Tenant authorises Lupo Rooms to charge the corresponding amounts for bookings made, which will be set up and processed in the first week of each month, as well as any additional charge arising from Cancellation Policies or fees applicable under these Terms and Conditions.

To pass the Plus and Premium plans' selection process, a valid direct debit mandate is required; you may be asked to set one up by paying a nominal fee of 0.5 euros. If you have previously paid that nominal fee, you will be refunded via Stripe; or, where the exception above applies, you must provide a credit or debit card by paying a nominal fee of €0.5 / £0.5. Tenants relying on the exception may avoid the surcharge by setting up direct debit upon arrival in the country where the property is located. If such tenants have previously paid that nominal fee, they will be refunded via Stripe.

The surcharge amount may vary based on the actual cost Lupo Rooms incurs to process the payment. If Lupo Rooms' cost is lower than the surcharge, Lupo Rooms will refund the difference on request. If Lupo Rooms' cost is higher than the surcharge, we will charge the additional amount. Furthermore, the entire agreed rent must be received by Lupo Rooms, and under no circumstances will Lupo Rooms be responsible for bank charges, exchange fees or commissions, among others.

Once the booking is completed, a simplified invoice will be sent to both the Landlord and the Tenant and, if they require it, a detailed invoice showing the applicable VAT breakdown, or any other applicable tax depending on the country or region of the transaction.

The parties agree that amounts owed by Landlords or Tenants to Lupo Rooms may be deducted from the First Payment made, as well as from any other amount Lupo Rooms is due to transfer to those Landlords or Tenants for any reason.

Lupo Rooms is entitled to withhold any amount to be transferred to Landlords for existing and/or future bookings in order to reduce and/or settle any outstanding amount the Landlord owes to Lupo Rooms for other bookings.

Along the same lines, Lupo Rooms reserves the right to withhold any amount and cancel any booking with no right of refund for the User in cases where it can be shown that the same User(s) operates from two or more different accounts.

These actions will be taken to safeguard the integrity and fairness of our platform and may be taken in accordance with applicable law, our cancellation policies, or any other consequence or penalty set out in these Terms and Conditions.

Lupo Rooms is entitled to take the following actions due to a breach of our Terms and Conditions where there is non-payment of outstanding rent/fees/charges owed.

• Unpublish all of the Landlord's properties.
• Deactivate, temporarily or permanently, the Landlord's Lupo Rooms account.
• Collect all money owed in connection with the outstanding Service Fee for the entire lifetime of the Landlord's bookings with Lupo Rooms, not only from the month the mandate/consent was set up with the external service provider chosen at Lupo Rooms' discretion.
• Bring legal action against the Landlord or their company so that a court recognises and enforces the amount owed.
• Engage third-party debt collection services to recover past/current debts owed to Lupo Rooms.
• All additional legal fees and/or debt recovery costs incurred by Lupo Rooms will be added to the debt.
• Debt collectors and recovery service providers typically charge fees for their services, which will also be added to the debt.
• Lupo Rooms reserves the right to withhold any future payment/refund/guarantee.
• Lupo Rooms may take legal action against any defaulting party, individual or entity, including its directors and/or shareholders, who may be held personally liable for the amounts.

The landlord will pay a financial penalty to cover the costs of emergency accommodation, rehousing the tenant and any other compensation or costs arising from the tenant's displacement. This applies to any situation attributable to the landlord that forces Lupo Rooms to provide emergency rehousing services to the tenant. By way of example and not limitation, these situations may include repeated failure to fix property defects duly reported to the landlord, breach of habitability conditions, inaccuracies in the landlord's listing, failure to meet listing conditions, or damage to the property such as flooding caused by faulty plumbing or lack of maintenance.

Note: If the landlord has a debt of any amount and refuses to pay it when requested, all guarantees on all their bookings will automatically be voided. Payment must be made immediately when Lupo Rooms requests it, with no option to delay or refuse. Likewise, the landlord may not refuse to pay and then later pay in order to claim guarantees, insurance or coverage. No guarantee will be valid if payment has not been made on time as required by Lupo Rooms.

• Cancel all properties booked by the Tenant, both current and future.
• Deactivate, temporarily or permanently, the Tenant's Lupo Rooms account.
• Bring legal action against the Tenant or their company so that a court recognises and enforces the amount owed.
• Engage third-party debt collection services to recover past or current debts owed to Lupo Rooms.
• All additional legal fees and/or debt collection costs incurred by Lupo Rooms will be added to the debt.
• Debt collectors and recovery service providers typically charge fees for their services, which will also be added to the debt.
• Lupo Rooms reserves the right to withhold any future payment/refund/guarantee.
• Lupo Rooms may take legal action against any defaulting party, individual or entity, including its directors and/or shareholders, who may be held personally liable for the amounts.

Lupo Rooms expressly reserves the right, where a tenant or any individual or legal entity linked to a booking (including but not limited to occupants, bookers, payers, guarantors or beneficiaries) has or has previously had any outstanding debt with Lupo Rooms — arising from, among other things, non-payment of rent, damage to the property, chargebacks, penalties, administrative costs or any other contractual breach — to withhold, set off and apply, in whole or in part, any amount paid in relation to a future booking towards settling that outstanding debt.

Such withholding and set-off may be exercised regardless of the status of the booking, including its cancellation, termination or expiry for any reason, and will not give rise to any right of compensation, indemnification or damages in favour of the tenant, nor create any offsetting obligation towards the landlord, as the amounts withheld are primarily earmarked for performance of financial obligations previously breached with Lupo Rooms.

Where, after the corresponding set-off is applied, a balance remains in favour of the tenant, Lupo Rooms will proceed with a partial refund, where appropriate, in accordance with these Terms and Conditions and applicable law.

Furthermore, Lupo Rooms reserves the right to reject, cancel or terminate any booking, and to suspend or remove tenant accounts with a record of serious breaches or for any reason it considers appropriate, in order to safeguard the integrity of the marketplace, ensure regulatory compliance and protect the legitimate interests of landlords.

After the Landlord accepts the booking and Lupo Rooms sends the booking confirmation to both the Tenant and the Landlord, including each other's contact details, it is the Landlord's responsibility to provide the Tenant with any additional instructions regarding their check-in at the Accommodation.

The Landlord must ensure that the Accommodation booked by the Tenant is in the expected and reasonable habitability conditions and that the features published in the Accommodation Listing have been maintained, along with the price-related terms.

Within 24 hours of the Check-in Date, the Tenant may report to Lupo Rooms any Essential Deficiencies or Minor Deficiencies of the Accommodation, as well as any inaccuracy in the Accommodation with respect to the features in the Listing, by submitting a request through the contact form on their profile or by emailing info@luporooms.com, stating the booking number, attaching the necessary visual evidence (photos and/or videos) of the Deficiencies and an explicit confirmation that the Deficiencies have been discussed with the Landlord. Once Lupo Rooms receives the request, the circumstances will be checked and assessed.

The cancellation right under this section, based on material conditions not described in the Listing, is independent of the twenty-four (24) hour grace period set out in Clause 9.2.1, which refers exclusively to voluntary cancellations by the Tenant immediately after booking confirmation, with no need to cite any discrepancy in the Rental Contract.

Essential Deficiencies are those that make the property uninhabitable, pose a health risk and/or constitute substantial differences from the Listing description. An Essential Deficiency may include, by way of example and not limitation, the following:

If the Lupo Rooms team considers that an Essential Deficiency does exist, the Landlord will be deemed not to have ensured the Accommodation was in proper habitability conditions before the Check-in Date, and to have breached these Terms and Conditions, entitling the Tenant to cancel their booking. The Landlord will be subject to the Landlord Cancellation Policy (see Section 9. CANCELLATION POLICY). Lupo Rooms will provide and pay for temporary accommodation for up to two days, or offer the Tenant up to 300 euros in compensation if they provide the corresponding invoice for temporary accommodation booked by the Tenant.

Lupo Rooms will also show alternative Accommodations with similar features that are available on the Platform at that time (if any), where the Tenant may accept or reject the Accommodation. If the replacement Accommodation offered by Lupo Rooms is cheaper than the previous booking, Lupo Rooms will refund the Tenant the difference between the new price and the booking price.

If the above option does not meet the Tenant's expectations, Lupo Rooms will refund the First Payment and the Booking Fee, plus the applicable VAT.

Minor Deficiencies are those where the Tenant encounters unexpected issues at or around the Accommodation that do not make the property uninhabitable, pose a health risk or constitute a substantial departure from the Listing description. A Minor Deficiency may include, by way of example and not limitation, the following:

If the Lupo Rooms team considers that a Minor Deficiency does exist, the Landlord will be given 36 hours to start taking action to resolve those deficiencies, which must be addressed within a reasonable time to the extent possible for the Landlord. Lupo Rooms will assess each case individually and may offer partial or full refunds of the Booking Fee plus the applicable VAT at its own discretion.

For Minor Deficiencies relating to insufficient cleaning, missing or faulty furniture or previously undisclosed contract terms, where the Landlord takes no action to remedy these Minor Deficiencies duly reported in time and form by the Tenant, Lupo Rooms reserves the right, based on the information provided and at its own discretion, to assess the scale of the issue and, based on that assessment, offer the Tenant a partial refund of the First Payment corresponding to the days not spent at the Accommodation, provided the Tenant confirms the date they moved out. In such cases, the Landlord will not be entitled to any compensation and none of the guarantees in Lupo Rooms' Terms and Conditions will apply.

Lupo Rooms, at its sole discretion, reserves the right to withhold the First Payment while the assessment of a Minor or Essential Deficiency is ongoing. Lupo Rooms, at its sole discretion, reserves the right to request access to an Accommodation under assessment so that a Lupo Rooms representative can check its condition, either in person or virtually via video call. Failure by the Landlord or Tenant to allow a Lupo Rooms representative access to the Accommodation may affect the final outcome of the Deficiency assessment.

If the Tenant leaves the Accommodation due to Minor Deficiencies, they will not be entitled to any compensation for temporary or alternative accommodation. If the Tenant leaves the Accommodation and cancels the booking without providing Lupo Rooms with sufficient evidence of the Deficiencies reported, thereby preventing Lupo Rooms from carrying out its assessment, the Tenant may lose the Booking Fee plus the applicable VAT, and the First Payment, after deduction of the Booking Fee, will be transferred to the Landlord. Lupo Rooms will assess each case individually and process such cancellations at its own discretion only after an assessment has been completed.

If Lupo Rooms considers that there is neither an Essential Deficiency nor a Minor Deficiency, and the Tenant cancels the booking on grounds Lupo Rooms deems unfounded, the Tenant will lose the Booking Fee plus the applicable VAT and the First Payment, the latter being transferred in full to the Landlord.

Lupo Rooms, after deducting the Service Fee, will only transfer the First Payment to the Landlord 48 hours after the Check-in Date (as stated in the booking), provided the Tenant has not reported any Essential Deficiency or Minor Deficiency to Lupo Rooms.

For the avoidance of doubt, the Service Fee and Booking Fee must be paid in full and will not be refunded or reduced, in whole or in part, if the Tenant leaves the property before the agreed end of the rental.

No refunds will be granted in any circumstances other than those set out in clauses 7.1 and 7.2. This includes, by way of example and not limitation:

• An accommodation that does not match personal tastes and/or religious/ideological preferences (for example, living with people of another gender)
• The Tenant considers that the accommodation is in a less safe neighbourhood than expected
• The Tenant is prevented from reaching the Accommodation due to plan changes, travel delays, illness or double booking
• The Tenant fails to report the issue within 24 hours of the check-in date recorded on the Platform

Lupo Rooms strongly recommends that Users sign a formal Rental Contract when renting an Accommodation.

Lupo Rooms is not a party to any Rental Contract. This Contract will be signed only by the Tenant and the Landlord and, as a consequence, Lupo Rooms will be released from any legal liability and any liability in the event of any dispute, disagreement or claim. Any situation arising from the Rental Contract will be resolved between the Tenant and the Landlord. Furthermore, Lupo Rooms will not intervene in any aspect related to the negotiation, management or resolution of the deposit or security deposit required by the landlord and paid by the tenant under the rental contract — or any other applicable contract — except where the provisions of clause 21 of these Terms and Conditions apply.

Lupo Rooms advises both the Tenant and the Landlord to read the Rental Contract, or any other Contract entered into, carefully, as it will be the instrument governing their relationship.

If, before signing the Rental Contract, the Tenant considers that the contract contains material clauses that were not previously specified in the property Listing published on Lupo Rooms' Platform, the Tenant may report this to Lupo Rooms within twenty-four (24) hours of receiving the Contract. Such material conditions not described in the Listing, or substantially different from it, include, by way of example and not limitation: additional charges, different prices, different dates or excessive house rules.

Lupo Rooms reserves the right, at its sole discretion, to classify such clauses as materially relevant, where it considers they should have been clearly specified in the Listing in order to ensure transparent contracting conditions. If these circumstances apply, the Tenant will have the right to cancel the booking of the property with no penalty.

If the Tenant exercises their right to cancel, Lupo Rooms will show alternative Accommodations with similar features available on the Platform at that time (if any), where the Tenant may accept or reject the Accommodation. If the replacement Accommodation offered by Lupo Rooms is cheaper than the previous booking, Lupo Rooms will refund the Tenant the difference. If the above option does not meet the Tenant's expectations, Lupo Rooms will refund the First Payment and the Service Fee, plus the applicable VAT. However, be aware that once the Rental Contract has been duly signed by both parties, Lupo Rooms will not be able to intervene as described above.

Lupo Rooms, as an intermediary, is not a party to the Rental Contract between the Landlord and the Tenant and therefore assumes no direct liability for its performance, amendment or compliance. Lupo Rooms sets out this measure as part of its commitment to acting transparently and diligently, with the aim of safeguarding the rights and interests of consumers and users of its Platform, always within the limits of its capacity and scope of action.

Likewise, it is noted that Lupo Rooms acts exclusively as an intermediary and will in no case be a party to the Rental Contract between Landlord and Tenant. Beyond implementing the transparency measures described in this clause, Lupo Rooms will not intervene in the content of the Rental Contract itself. Each landlord will have full discretion to set the terms and conditions of the Rental Contract as they see fit, including, specifically, the consequences of any breach of the Tenant's obligations. Those stipulations will always be subject to the applicable law in force in the relevant country, ensuring in all cases compliance with the relevant legal provisions.

Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 sets out the Exceptions to the Right of Withdrawal: "Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards: (a) service contracts after the service has been fully performed if the performance has begun with the consumer's prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader."

The loss of the statutory right of withdrawal under this clause does not prevent Lupo Rooms from offering the Tenant, on a strictly voluntary basis, a twenty-four (24) hour grace period from acceptance of the booking by the Landlord, during which the Tenant may cancel their booking under the terms of Clause 9.2.1.

Lupo Rooms is a Platform or Application that digitally introduces Tenants and Landlords. Therefore, its services are considered fully performed once the Landlord has approved the Booking Request made by the Tenant.

AS EXPLAINED ABOVE, THE USER UNDERSTANDS, ACCEPTS AND ACKNOWLEDGES THAT THEY WILL HAVE LOST THEIR RIGHT OF WITHDRAWAL ONCE THE BOOKING REQUEST HAS BEEN ACCEPTED AND CONFIRMED BY THE LANDLORD.

Notwithstanding the above, we remind our users that Lupo Rooms offers flexible cancellation plans. These plans are designed to give users greater convenience and certainty when managing their bookings. The specific conditions of these flexible cancellation plans may vary and are detailed in our cancellation policies (see Section 9. CANCELLATION POLICY).

a) If the landlord cancels the booking after accepting it and before the Check-in Date:

• Lupo Rooms will charge the Landlord the applicable service fee.
• As regards the Tenant, Lupo Rooms will refund the First Payment to the Tenant in full and will under no circumstances transfer it to the Landlord. Lupo Rooms will also refund the Booking Fee to the Tenant in full.

b) If the landlord cancels the booking within the first 48 hours after the Check-in Date:

• As regards the Tenant, Lupo Rooms will refund the First Payment to the Tenant in full and will under no circumstances transfer it to the Landlord. Lupo Rooms will also refund the Booking Fee to the Tenant in full.
• Lupo Rooms will charge the Landlord the applicable service fee. In addition, the landlord will pay a financial penalty to cover the costs of emergency accommodation, rehousing the Tenant and any other compensation or costs arising from the Tenant's displacement.

The penalty set out in the paragraph above will also apply to any situation attributable to the landlord that forces Lupo Rooms to provide emergency rehousing services to the Tenant. By way of example and not limitation, these situations may include repeated failure to fix property defects duly reported to the Landlord, breach of habitability conditions, or damage to the property such as flooding caused by faulty plumbing or lack of maintenance.

As regards these cancellation policies, the only exceptions that apply are those based on force majeure (see Section 20. FORCE MAJEURE AND GUARANTEES FOR LUPO ROOMS TENANTS).

Lupo Rooms reserves the right to claim any of the above amounts if any of the penalties listed need to be applied; the landlord acknowledges and accepts that Lupo Rooms will send a payment request and that they will be required to pay those amounts to Lupo Rooms.

For the avoidance of doubt, the Service Fee must be paid in full and will not be refunded or reduced, in whole or in part, if the Tenant moves out of the property before the agreed end of the rental.

Lupo Rooms does not charge tenants until the Landlord has accepted the booking; any Tenant may cancel before that point with no penalty.

Once the Booking Request has been accepted by the Landlord, our flexible cancellation policies are as follows:

Once the Booking Request has been accepted by the Landlord and the booking has been confirmed in accordance with Clause 6.4, the Tenant has a twenty-four (24) hour grace period to cancel the booking through the Lupo Rooms Platform or Application, provided the Check-in Date has not yet occurred.

In such cases, the following conditions apply:

a) For the Tenant:

• Lupo Rooms will refund the Tenant 100% of the First Payment made.
• The Booking Fee will not be refunded under any circumstances.

b) For the Landlord:

• No transfer of the First Payment will be made to the Landlord.
• The Landlord will not be entitled to any additional compensation for a cancellation made within the grace period.

Once that grace period lapses, cancellations by the Tenant will be governed by this clause based on the number of days' notice given.

Note: please note that this grace period only applies to bookings requested from 15 December 2025 onwards.

For the Tenant: 100% refund of the First Payment. The Booking Fee will not be refunded under any circumstances.

For the Landlord: no transfer of the First Payment.

For the Tenant: 50% refund of the First Payment. The Booking Fee will not be refunded under any circumstances.

For the Landlord: transfer of 50% of the First Payment.

For the Tenant: loss of the First Payment. Loss of the Booking Fee.

For the Landlord: transfer of 100% of the amount corresponding to the first month's rent of the First Payment made by the Tenant.

Once the booking has been requested by the Tenant and accepted by the Landlord, if the Tenant decides to cancel the booking, the Booking Fee will not be refunded under any circumstances, except as expressly provided for in Clause 9.2.1.

Note: If there is any conflict between this Clause 10 "Applicable Local Regulation" and any other clause of these Terms and Conditions, the provisions of this clause will prevail.

Lupo Rooms may verify the Accommodation that the Landlord has listed on its Website. Such verification may involve a physical inspection of the Accommodation by Lupo Rooms or an online verification without a Lupo Rooms representative being physically present.

For Accommodations located in Brussels, physical verification is not available and verification is carried out exclusively through the online verification system.

Accommodations verified by Lupo Rooms, whether physically or through its online verification system, are marked with the word "verified" in the Listing.

Landlords

The Landlord accepts and confirms that it is entirely their responsibility to ensure that the Tenant is legally authorised to rent the Accommodation, whether or not the Landlord's name appears on the Rental Contract.

The Landlord undertakes to check and request the documents that legally give the Tenant the right to rent in the United Kingdom. If the Tenant is not authorised to rent in the United Kingdom, the Landlord may be penalised by the relevant public authorities for allowing the rental.

Both the Landlord and the Tenant confirm and release Lupo Rooms from liability, as Lupo Rooms will not be responsible for verifying the Tenant's documentation, nor for the outcome of that verification and its consequences if the landlord has not carried out the relevant check. For more information, visit: https://www.gov.uk/check-tenant-right-to-rent-documents/who-to-check

As a Landlord, you confirm and warrant that you meet the conditions below when publishing an Accommodation on the Platform, and that you are legally authorised to offer it for rent without breaching applicable law or any other agreement in force (including in this case the terms of contracts signed with third parties, such as mortgages on the accommodation, insurance, fire regulations and electricity and gas safety measures).

As a Landlord, you confirm and warrant compliance with the following obligations:

• Obtaining the necessary documents from third parties where prior consent is required to offer the Accommodation for rent.
• Complying with any licensing or prior authorisation requirement to offer the Accommodation for rent, such as those required for the House in Multiple Occupation regime or any other local requirement.
• Complying with Health and Safety regulations and properly insuring, where applicable, the Property listed on Lupo Rooms.
• Publishing photos, videos and any other information about the Accommodation for which you are legally authorised to do so.
• Everything provided at the Accommodation is safe and in good working order.

As a Landlord, you are entirely responsible for ensuring that the Accommodation complies with applicable legal requirements under the relevant legislation, including without limitation those listed in this section.

As a Landlord, you acknowledge and accept: (i) the legal limits regarding the Holding Deposit and the Tenancy Deposit; and (ii) your legal duty to protect any Tenancy Deposit in accordance with the relevant regulation, providing the relevant information at the Tenant's request.

As a Landlord, you acknowledge and accept that it is your responsibility to ensure compliance with all applicable regulations.

Tenants

As a Tenant, you expressly accept the following:

• Lupo Rooms will hold your First Payment for up to two (2) business days from your check-in date at the Accommodation.
• Lupo Rooms will transfer your First Payment directly to the Landlord within two (2) business days of your check-in date at the Accommodation. Lupo Rooms will deduct the Landlord's applicable Service Fee from this amount.
• The Landlord must deduct your First Payment in full from the relevant payment owed to the Landlord under your Rental Contract.

Both the Landlord and the Tenant confirm and release Lupo Rooms from liability, as Lupo Rooms will not be responsible for verifying the Tenant's documentation, nor for the outcome of that verification and its consequences if the landlord has not carried out the relevant check. For more information, visit: https://www.gov.uk/check-tenant-right-to-rent-documents/who-to-check

Transparency and Consumer Protection

Lupo Rooms is committed to providing a professional service to all our users. Help us improve. Contact our team with your feedback. This will help us improve our service. Please contact us at www.luporooms.com/en/contact .

Liability

The Landlord and the Tenant acknowledge and accept that Lupo Rooms will in no case be liable for any breach of applicable law by either of them, of these Terms and Conditions and/or in relation to the rental relationship, to which Lupo Rooms is not a party, unless expressly stated otherwise.

The Landlord and the Tenant acknowledge that it is their responsibility to be aware, at any time, of the legal obligations that apply to them. If there is any conflict between these Terms and Conditions and local regulation, the latter will prevail.

Lupo Rooms provides the following information for information purposes only; this does not constitute legal advice of any kind, and Landlords are responsible for obtaining the necessary information about the regulations applicable to their Accommodation. In case of doubt or if further information is needed, Lupo Rooms recommends contacting the competent authorities of the municipality where the property is located, or a legal professional for appropriate advice.

In France, Accommodations offered for rent, in whole or in part (by rooms), may be categorised as a primary or secondary residence, each subject to different requirements under applicable law:

• The primary residence is the one that constitutes the main home, as the Landlord lives in it for at least eight (8) months a year, unless there are professional obligations, health reasons or force majeure preventing this, as provided for in applicable law.
• Conversely, a secondary residence is one in which the Landlord does not normally live and which therefore does not constitute their home.

The secondary residence, by its nature, may be rented for the following purposes: (i) to serve as housing for the User, (ii) for seasonal use under the so-called 'bail mobilité', or (iii) for holiday use through the so-called 'furnished accommodation for tourist purposes' (Lupo Rooms does not offer properties on a holiday rental basis).

The 3 rental options have the following characteristics:

• Renting a furnished home is the classic rental, with a minimum duration of one (1) year, or nine (9) months for students. It is governed by the law of 6 July 1989 and must constitute the Tenant's home within the meaning of Article 2 of that Law.
• The seasonal rental or 'bail mobilité', also governed by the law of 6 July 1989, is a type of furnished rental to a Tenant who, at the time of the rental, can provide sufficient documentation showing they are in one of the following categories: vocational training, higher education, apprenticeship or internship contract, participation in a volunteer period under a civil service as provided for in paragraph II of Article 120-1 of the National Service Code, or on temporary assignment, secondment or project as part of their professional activity. In this case, the property will not constitute the Tenant's home within the meaning of the aforementioned Article 2 of the law of 6 July 1989.
• Holiday rentals fall under the 'furnished accommodation for tourist purposes' category ("intended for a transient clientele, not designated as a home, whose stay is characterised by daily, weekly or monthly rental") under Article L324-1-1 of the French Tourism Code.

To offer an accommodation for rent under this option, a series of administrative procedures must be carried out, including prior declaration or registration under Article L324-1-1 mentioned above, along with publication of that registration number (13 digits) in the property listing, as well as Articles L631-7 et seq. of the French Construction and Housing Code.

As set out above, Lupo Rooms does not offer 'furnished accommodation for tourist purposes'; Lupo Rooms only offers, through its platform, rentals under the classic rental and 'bail mobilité' options.

Landlords

The Landlord is solely responsible for requesting from the Tenant the documentation needed to comply with the legal requirements to formalise any of the rental options offered through the Platform, and for subsequently evidencing this to any authority that may require it. Likewise, the landlord will provide at any time the documentation Lupo Rooms may require to verify compliance with applicable law. In any case, the Landlord is solely responsible for complying with the legal requirements regarding whether a security deposit can be requested, its amount or any other condition, the applicable regulatory limits and the obligation and conditions for returning it.

Under the law of 6 July 1989, for classic furnished rentals (from 1 year, or 9 months for students), you may request from the Tenant up to a maximum of two (2) months' security deposit. However, for rentals under the bail mobilité option, the landlord cannot request any amount from the Tenant as a security deposit.

Before publishing the Listing of their Accommodation through Lupo Rooms, the Landlord declares and warrants the characteristics provided about their Accommodation and confirms the accuracy of the information supplied.

Lupo Rooms will require the following documentation from the Landlord:

• Sworn statement evidencing the information provided and also confirming compliance with all legal requirements imposed by current regulations in order to offer their Accommodation, in particular express confirmation that the accommodation offered for rent is not 'furnished accommodation for tourist purposes' as set out in Articles L324-1-1 of the French Tourism Code and L631-7 et seq. of the French Construction and Housing Code.

LUPO ROOMS ASSUMES NO LIABILITY FOR THE LANDLORD'S BREACH OF THE LAWS, RULES AND REGULATIONS APPLICABLE TO THE ACCOMMODATION, AND THE LANDLORD SHALL BE RESPONSIBLE FOR THE TRUTHFULNESS AND ACCURACY OF THE INFORMATION PROVIDED ABOUT THEIR ACCOMMODATION.

Lupo Rooms reserves the right, at any time and without prior notice, to remove the Accommodation's Listing from the Platform if it considers that it does not comply with the regulations in force at any given time, and to request any information it deems necessary at any time and without prior justification, for the sole purpose of verifying the Landlord's compliance with its obligations.

The Landlord undertakes to cooperate with Lupo Rooms at all times, providing in a timely manner the information the platform requires, as the platform is itself subject to obligations under the Law.

Furthermore, Lupo Rooms informs Landlords who use the Platform or the Application, regardless of their domicile or place of establishment, that they are required to declare to the competent authorities all income obtained as a result of using Lupo Rooms' services, in the manner and time set out in the corresponding regulations.

In order for Lupo Rooms Landlords to be aware of all the information about the competent supervisory authorities in tax and social security matters, and the penalties applicable for breach of those obligations, Lupo Rooms makes available to users the following information on obligations arising from renting an accommodation, regarding:

• Tax obligations
• Social security obligations

Tenant

The Tenant, as a user of the Platform, undertakes to provide the Landlord with the information required to formalise the corresponding rental contract.

Under the law of 6 July 1989, for classic furnished rentals (from 1 year, or 9 months for students), the Landlord may request from the Tenant up to a maximum of two (2) months' security deposit. However, for rentals under the bail mobilité option, the Landlord cannot request any amount from the Tenant as a security deposit.

For these purposes, the Tenant must be able to show:

• For classic rentals of 9 months or more, their student status.
• For rentals under the 'bail mobilité' option, that they are in one of the following situations: 1) vocational training; 2) higher education; 3) apprenticeship contract; 4) internship; 5) volunteering under a civil service, as provided for in Article L. 120-1 of the National Services Code; 6) professional relocation or temporary assignment as part of their professional activity.

Lupo Rooms is not responsible for the failure to formalise the rental due to the failure to provide sufficient documentation evidencing the above situations, and at no time assesses or confirms the validity of such documentation.

Once the Rental Contract or any other agreement reached between the Tenant and the Landlord is signed, it will be solely the Landlord's responsibility to collect rent from the Tenant. Lupo Rooms will in no way be responsible for collecting the rent or for any non-payment that may occur.

However, this clause does not apply to Landlords who have contracted the Plus plan that Lupo Rooms makes available, as set out below.

After 48 hours have passed from the Tenant's Check-in Date at the Accommodation and Lupo Rooms, after deduction of the Service Fee, has transferred the First Payment to the Landlord, any legal or other relationship between Lupo Rooms and the Tenant, and between Lupo Rooms and the Landlord, relating to that booking will end. Lupo Rooms will have no liability for any event arising from the subsequent relationship between the Landlord and the Tenant.

However, the above does not apply to landlords who have contracted the Plus and Premium plans, who will be covered by the guarantees set out below.

The information provided to users through automated systems or by customer service agents is for information and assistance purposes only and does not constitute or replace binding contractual information. The legally binding information relating to bookings will be exclusively that contained in the relevant listing published on the Platform, the booking confirmation sent to the user by email, and the provisions of these Terms and Conditions.

Lupo Rooms will in no case be liable for any damages or losses that may arise from a user's reliance on information provided under the circumstances described in this clause.

The Tenant is responsible for keeping the Accommodation in the condition it was in when they moved in. The Tenant and the Landlord acknowledge and accept that they are responsible for their own acts and omissions, as well as those of anyone they invite or allow to access the Accommodation. Lupo Rooms will in no case be liable for any damage caused to the Accommodation, with any liability being settled between Landlord and Tenant.

Lupo Rooms, at its sole discretion and without any obligation to justify any cause, may restrict access to the Website, deactivate or cancel Listings, all without incurring any liability and without any obligation to give prior notice.

Landlords may request Lupo Rooms to remove the Listings of their Accommodations from the Platform by writing to: landlords@luporooms.com. Please note that if Listings are cancelled, Lupo Rooms has no obligation to transfer their content to any Landlord.

Once your rental contract at a property managed through Lupo Rooms has ended, tenants will receive an email from Lupo Rooms inviting them to leave a review that will be published on our platform. Landlords, in turn, may respond to those reviews. Lupo Rooms reserves the right not to publish or to remove, without prior notice, reviews/responses that do not comply with our Review Policy.

Full details at: www.luporooms.com/en/privacy-policy .

We inform the User that Lupo Rooms uses YouTube API services. By using our website, the user therefore agrees to Google's privacy policy at https://policies.google.com/privacy and YouTube's terms of service at https://www.youtube.com/t/terms .

These Terms and Conditions will be interpreted in accordance with Spanish law.

Any dispute arising from this agreement will be finally resolved by arbitration administered by the Spanish Court of Arbitration, in accordance with its Rules and Statute, to which the administration of the arbitration and the appointment of the arbitrator(s) are entrusted. The seat of the arbitration will be Madrid.

In some cases, Lupo Rooms will make a Guarantee (the "Guarantee") available to Landlords with no need for the Landlord to request it or contract it separately.

This Guarantee replaces and revokes any prior oral or written agreement you, as a Landlord, had entered into with Lupo Rooms regarding the "Lupo Rooms Guarantee for Landlords". Anything not expressly included in this Guarantee will be governed by Lupo Rooms' Terms and Conditions.

If the provisions set out here are breached, the Landlord will not be entitled to claim any amount from Lupo Rooms as payment for Guaranteed Losses (as defined below).

As a Landlord, you accept and acknowledge that the Guarantee in no case constitutes insurance, an insurance contract, an insurance offer or a product with similar features, and that Lupo Rooms is not a registered or authorised entity to operate as an insurance company. Furthermore, this document setting out the conditions applicable to this Guarantee service does not constitute any kind of insurance service or an insurance policy.

Lupo Rooms offers several types of Guarantees to Landlords, depending on the Service Plan contracted: on the one hand, the Standard Plan, and on the other, the Plus and Premium Plans. Although the coverage of the latter is set out in the following sections, we remind our Users that they have their own terms at the end of this text.

Guaranteed Events

If the Tenant causes damage to the accommodation deliberately or through negligence during their stay, provided the damage is not due to ordinary wear and tear and the repair costs exceed the deposit paid by the Tenant, Lupo Rooms will provide coverage of up to 500 euros / 500 pounds sterling at Lupo Rooms' discretion, provided the requirements set out in this clause are met.

What deadlines do I need to bear in mind? As a Landlord, you must contact Lupo Rooms within seven (7) days from: (i) the date the reported damage occurred; or (ii) the time the Tenant left the Accommodation.

What documents do I need? As a Landlord, you must provide Lupo Rooms, within thirty (30) calendar days of reporting the damage (in line with the deadline in the previous paragraph), with the following documents in order to claim damages under this Guarantee:

• Photo or video evidence of the damage caused by the Tenant.
• Copy of the Rental/Lease Contract signed by the parties.
• Copy of the Inventory signed by the parties to the Rental Contract.
• Copy of the police report filed for damage suffered as a result of vandalism.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for this purpose. The Rental/Lease Contract is not sufficient evidence for this requirement.
• Estimate of the costs of repairing the damage caused or of replacement if repair is not possible. The relevant cost estimate document must be issued by a competent third party.
• Copy of a receipt, certified document or other evidence confirming the original purchase price of the damaged items, the date they were purchased, their condition and the estimated cost of repairing or replacing them.
• Evidence of multiple payment requests made to the Tenant (by any means, for example WhatsApp, email, etc.).

Lupo Rooms will always contact the Tenant and any necessary third parties to verify the information provided by the Landlord.

The Guarantee will cover only the damaged area or item and not theft, labour costs, cleaning service costs, cosmetic damage, wear and tear, transport or taxes (VAT). The following items are excluded from the Guarantee: art, cash or personal belongings such as computers, tablets, jewellery, antiques, wallets or clothing, etc.

The amount paid by Lupo Rooms under this guarantee will always be the cost of the damage less the deposit, up to a maximum of 500 (euros / pounds). It does not matter if the Tenant has caused other issues requiring the deposit to cover them, for example early termination of the rental contract or non-payment of rent. This damage guarantee is on top of the deposit up to 500 euros / pounds, depending on the country where the rented property is located.

Damage in the common areas of the property will be covered by this guarantee if all tenants of the property at the time of the damage were Lupo Rooms tenants, or if the landlord can prove that the Lupo Rooms Tenant was the one who caused the damage.

Lupo Rooms has the right to inspect the damage before paying out the guarantee using the services of a Homechecker (except in Brussels) or a Lupo Rooms collaborator, selected at Lupo Rooms' discretion. Additionally, Lupo Rooms reserves the right to inspect the rented property to verify its existence at the address specified by the Landlord before paying any non-payment, rent payment or early departure claim. Where the Landlord is the owner or sub-lessor of the property, Lupo Rooms reserves the right to carry out checks on the actual owner/entity with the legal right to rent the property. Guarantee claims will only be reviewed once these checks have been successfully completed.

If Lupo Rooms, through the relevant checks or by any other means it considers appropriate, concludes that the Landlord is overestimating the amount of damage actually suffered, Lupo Rooms reserves the right to deny the total guarantee payment, considering that the Landlord has acted in bad faith with the intention of obtaining unjust enrichment.

If the Landlord cancels a booking due to Force Majeure as described in these Terms and Conditions, Lupo Rooms will not apply the Landlord Cancellation Policy. This is subject to sufficient supporting documentation being provided, which Lupo Rooms will assess at its discretion.

The Lupo Rooms Guarantee is intended solely to provide a protection service to Landlords who list or wish to list their Accommodation through Lupo Rooms and who meet the following conditions:

• (i) Landlords whose Accommodations have been verified by our Homecheckers.
• (ii) Landlords who have been classified as "Lupo Rooms Plus" or "Lupo Rooms Premium" Landlords.

Lupo Rooms offers this Guarantee to compensate for any financial loss resulting from any of the Guaranteed Events listed below. Furthermore, as a Landlord, note that this Guarantee will apply:

• Subject to the limitations, exclusions and specific conditions set out here.
• Except where you breach any of Lupo Rooms' Terms and Conditions of use.

NON-PAYMENT BY THE TENANT

This event refers to non-payment of the Monthly Rent under the terms of the Rental Contract.

If the Tenant breaches their obligation to pay the monthly rent for any reason not attributable to the Property or the Landlord, while the Tenant remains at the Accommodation, Lupo Rooms will pay the Landlord an amount equivalent to the Monthly Rent for the months unpaid by the Tenant during the term of the Rental Contract and within the limits set out below.

Tenants are reminded that, in the event of non-payment, Lupo Rooms may add 30% to the debt claimed out of court, provided that debt has not been paid by the debtor within the relevant period. This percentage is based on similar cases where Lupo Rooms has previously acted under Spanish law. This is without prejudice to the percentage varying based on the specific circumstances of each case and the competent court hearing it.

What are the conditions? As a Landlord, bear in mind that:

• (i) The term of the Rental Contract cannot exceed the term stated in the booking made through the Lupo Rooms Platform. If that happens, Lupo Rooms will only pay an amount equivalent to the unpaid Monthly Rent while the Tenant remains at the Property or until termination of the rental contract, whichever comes first (in both cases subject to the limit of the term stated in the booking).
• Lupo Rooms will in no case cover rent that may accrue during the time the Tenant remains at the Property once the Rental Contract formalised through Lupo Rooms has ended.
• (ii) As a Landlord, you must prove that you have started the relevant legal actions to have the Tenant leave the Accommodation. Lupo Rooms will consider this requirement met when:

• Within the first (1) month of the Tenant's breach, you have sent the Tenant a notice by certified communication (Burofax in Spain), asking them to pay the outstanding amounts and leave the Accommodation; and,
• Two (2) months after the Tenant's non-payment, as a Landlord you can evidence that eviction proceedings have been started before the competent courts (by filing the relevant claim), under current law, in order to recover possession of the Accommodation and, where applicable, recover the unpaid amounts.

• (iii) If the Tenant is evicted or voluntarily leaves the Property before the end of the Rental Contract, the Early Departure Policy will apply, as set out in the Lupo Rooms Standard Landlord Guarantee in our Terms and Conditions.
• (iv) Rentals where the Monthly Rent was paid by the Tenant to the Landlord in cash will in no case be covered by this Guarantee.

What deadlines do I need to bear in mind? For the Tenant's non-payment to be considered as such:

• (i) the Tenant must have incurred a delay of more than fifteen (15) days from the due date of the payment obligation; and,
• (ii) as a Landlord, you must notify Lupo Rooms as soon as possible and, in any event, within thirty (30) calendar days from that due date of the last payment obligation (i.e. the day your Tenant was meant to pay rent).

What documents will I need? As a Landlord, you must provide Lupo Rooms with the following documents in order to claim non-payment by the Tenant under this Guarantee:

• Copy of the Tenant's last two (2) payment receipts (for example, a statement issued by your bank).
• Copy of the rental contract signed by both parties.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for these purposes (for example, IVIMA in Madrid, INCASOL in Barcelona).
• Copy of the home insurance policy, if any.
• Copy of the certified notice (Burofax) sent to the Tenant, where more than one (1) month has passed from the due date of the last unpaid payment obligation (i.e. the day your Tenant was meant to pay rent).
• A certified copy of the eviction claim filed with the competent court, where there is a delay of more than two (2) months from the date of the first unpaid/unfulfilled payment obligation (i.e. the day your tenant was meant to pay rent).

What happens if, in a non-payment scenario, there are suspicions that the Tenant has left the Accommodation?

If there are signs that the Tenant may have left the Accommodation and no longer lives there, Lupo Rooms or the Landlord may inform the other party. In this case, the Landlord must exhaust all possible avenues to verify that the Tenant still lives at the Accommodation, including, by way of example and not limitation, the following actions:

• Ringing the doorbell at different days and times.
• Checking the mailbox to make sure there is no post.
• Asking the neighbours.
• Leaving a note at the property letting the Tenant know the situation, and informing them of the need to confirm that they still live at the property. The Landlord must provide visual evidence to verify that this step has been taken.
• Sending a burofax.

The landlord undertakes to take the appropriate legal action under applicable law.

In these cases, if the Landlord can prove that the Tenant is still at the property, Lupo Rooms will continue paying the guarantee until the tenant leaves the property or the Lupo Rooms booking expires, whichever comes first. If the Landlord cannot prove that the Tenant still lives at the property, this will be treated as an Early Departure under these Terms and Conditions.

If the Landlord asks the Tenant to vacate the Property for reasons attributable to the Tenant - including, but not limited to, non-payment, significant damage to the property, or any other serious conflict caused by the Tenant - and such request requires the Tenant to vacate the Property immediately (i.e. within 48 hours), the Tenant will still be liable for rent for a period of thirty (30) calendar days from the date the Landlord issues the eviction notice. This liability will apply regardless of whether the Tenant vacates the Property on an earlier date.

Lupo Rooms reserves the right to request and assess evidence of the conflict between the Landlord and the Tenant to determine whether the situation justifies immediate termination of the rental and whether the thirty (30) day rent liability will apply.

DAMAGE

This event covers cases where the Tenant causes material damage to the Accommodation as a result of gross negligence during their stay, provided the damage is not due to normal wear and tear from use.

What amounts does Lupo Rooms guarantee? In this event, Lupo Rooms guarantees up to a maximum amount of TWO THOUSAND FIVE HUNDRED EUROS (EUR 2,500) per property listed on Lupo Rooms. Where the accommodation is a "shared flat" rented by rooms, each room will be treated as an Accommodation.

Under what conditions? As a Landlord, bear in mind that:

• (i) This Guarantee only applies where damage is caused by a Tenant who has booked through Lupo Rooms and whose rental was formalised thirty (30) days before the Check-in Date.
• (ii) If the Accommodation is a room in a shared flat and the damage caused by the Tenant is in the common areas of the Property (common area meaning bathroom, shared living room, kitchen and/or similar rooms), this Guarantee will only apply to you where all Tenants of the Property (understood as the whole set of rooms and common areas) have formalised their respective rentals through Lupo Rooms. You must also submit a Payment Request for each Room of the Property in relation to the Tenant(s) who caused the damage.
• (iii) This Guarantee protects against damage caused by the Tenant at the Accommodation listed on Lupo Rooms. Damage caused in a common or shared area of the building, residential property, condominium or any other area or space to which the Accommodation belongs will in no case be covered.
• (iv) Lupo Rooms reserves the right to contact the Tenant and any other third party that is necessary or appropriate in order to verify that the information provided by the Landlord is accurate. Likewise, at Lupo Rooms' sole discretion, a Homechecker or Lupo Rooms collaborator will, where applicable, be sent to verify the damage at the Property on site.
• (v) The following are not considered included in this event: a) damage caused deliberately or in bad faith by the Landlord; b) damage to items such as art, jewellery, antiques, coins, cash, animals or personal belongings such as computers, tablets, wallets or clothing; and c) any other amount not limited to the damaged area or item.
• (vi) Rentals where the Monthly Rent is paid to the Landlord in cash by the Tenant will in no case be covered by this Guarantee.

What deadlines do I need to bear in mind? As a Landlord, you must contact Lupo Rooms within a maximum of thirty (30) days from:

• (i) the date the reported damage occurred; or
• (ii) the time the Tenant left the Accommodation.

What documents will I need? As a Landlord, you must provide Lupo Rooms, within five (5) calendar days of reporting the damage (in line with the deadline above), with the following documents in order to claim damages under this Guarantee:

• Photo and video evidence of the damage caused by the Tenant, without prejudice to the on-site visit by a Homechecker or Lupo Rooms collaborator, at Lupo Rooms' discretion.
• Copy of the Digital Rental Contract signed by the parties and electronically signed through the platform provided by Lupo Rooms for this purpose.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for these purposes.
• Copy of the home insurance policy, if any.
• Copy of a receipt, certified document or other evidence showing the original purchase price of the damaged items, the date they were purchased, their condition and the estimated cost of repairing or replacing them.
• Estimate of the costs of repairing the damage caused or of replacement if repair is not possible or is more expensive, along with proof of payment. The relevant cost assessment document must be issued by an expert surveyor.
• Evidence of multiple payment requests made to the Tenant (by any means, for example WhatsApp, email, etc.).
• Evidence of the Tenant's last two (2) payment receipts.
• Copy of the Inventory signed by the parties at the start of the Rental Contract.
• Copy of the police report filed for damage suffered as a result of vandalism.

How do I do it? Without prejudice to the above, any claim or financial request under this Guarantee must in any event be submitted through the Payment Request form, which, as a Landlord, you must send completed, along with the relevant supporting documentation, to info@luporooms.com.

How long does it take to process my Payment Request? Lupo Rooms will make all reasonable efforts to complete the process of the submitted Payment Request in the shortest possible time, with a maximum period of thirty (30) days from the date the Landlord submits all the relevant documents.

Subsequently, once your Request has been approved, Lupo Rooms will pay the approved amounts within a maximum of thirty (30) days from that approval.

What other conditions should I bear in mind regarding the Payment Request? The Payment Request may be approved in full or in part, based on Lupo Rooms agents' analysis of the Guaranteed Event.

In connection with the above, any amount approved by Lupo Rooms as Guaranteed Losses will be paid into the bank account you provided to Lupo Rooms when you signed up as a Landlord on the Platform. As a Landlord, you acknowledge and accept that this payment will be considered made for the purposes of the approved Payment Request, releasing Lupo Rooms from this obligation and waiving any other claim under this Lupo Rooms Guarantee.

For Rental Contracts of more than twelve (12) months, including renewals, extensions or booking amendments (whether structured as a single booking or split into several bookings), the Guarantee will be subject to a new creditworthiness check or Tenant verification. This verification must be processed through the Platform and is a mandatory requirement for the Guarantee to remain in force during the renewed or extended period.

In line with the above, Lupo Rooms reserves the right, at its sole discretion, to cancel or refuse to extend the Guarantee for any renewal, extension or booking beyond twelve (12) months, even if previously accepted. Such cancellation may be based, by way of example and not limitation, on the following grounds: non-payment or damage occurring during the current rental, breach of the applicable Terms and Conditions, deterioration of the Tenant's financial situation, significant macroeconomic events or any other risk indicator Lupo Rooms considers materially relevant. In such cases, the Guarantee coverage will end before the start of the new rental period.

What do we expect from you as a Lupo Rooms Landlord?

As a Landlord, you acknowledge and agree to do everything in your power to communicate with the Tenant as soon as possible once you become aware that one of the Guaranteed Events has occurred. Lupo Rooms reserves the right to request any additional information to verify that the aforementioned mediation with the Tenant has been attempted.

You must also cooperate with Lupo Rooms at all times, providing the required documentation and responding in a timely manner to any reasonable request for additional information or documentation from Lupo Rooms or its representatives, in order to properly process your Payment Request. This allows verification of compliance with the requirements set out in Lupo Rooms' General Terms and Conditions in relation to the Payment Request.

Likewise, by way of example and not limitation, Lupo Rooms may require invoices, receipts and other supporting documents for the services or repairs carried out to fix the damage subject to the claim. For Lupo Rooms to assess and, where appropriate, consider payment of any damage claim, all invoices submitted by the landlord must be fully paid by the landlord; Lupo Rooms may request the corresponding proof of payment. The absence of such documentation may result in the claim being rejected.

If Lupo Rooms approves your Payment Request, you, as a Landlord, expressly agree to assign to Lupo Rooms any rights and/or compensation you may receive from the relevant court, from the Tenant themselves, from any guarantor or other party that may be held financially liable, in order to recover the amount you have received from Lupo Rooms in relation to the Guaranteed Events. All those amounts will be taken into account when assessing the approval of the amount claimed in your Payment Request, so as a Landlord you undertake to report them, which is an essential obligation.

As a Landlord, you acknowledge and accept that any amount you may receive from Lupo Rooms as Guaranteed Losses will be reduced proportionally if there is any other amount collected and/or pending collection through a channel other than this Guarantee, including without limitation:

• (i) any amount received under an insurance policy, guarantee or indemnity;
• (ii) any amount paid directly by the Tenant, by anyone on their behalf, or by an insurer or guarantor of the Tenant;
• (iii) the deposit or security you have held from the Tenant, as well as any bank guarantee or similar guarantee existing, provided by the Tenant or by anyone else on their behalf.

As a Landlord, you agree and undertake to report to Lupo Rooms any of those amounts. Any failure to report them will result in this Guarantee being terminated.

Lupo Rooms will not accept any Payment Request that does not follow the channels expressly set out in this Guarantee. As a Landlord, you will lose the right to claim any amount as Guaranteed Losses.

The Guarantee will be interpreted in accordance with Lupo Rooms' Terms and Conditions. In case of conflict between the provisions set out here and Lupo Rooms' Terms and Conditions, the latter will always prevail.

Lupo Rooms reserves the right to amend or terminate this Guarantee at any time and at its sole discretion. On termination, Lupo Rooms will notify you by email at least thirty (30) days before that termination. Lupo Rooms will continue to process all pending Payment Requests submitted before the effective date of amendment or termination, and all Rental Contracts in progress under this Guarantee will be subject to its application.

The Landlord will not assign this Guarantee without Lupo Rooms' prior written consent. Any attempt to assign or transfer this Guarantee without such consent will be void and of no effect. Lupo Rooms reserves the right to assign or transfer the Guarantee at its discretion and without restriction.

If for any reason a competent court holds any provision of this Guarantee to be void or ineffective, that will not affect the rest of the provisions set out here, which will remain in full force and effect.

Lupo Rooms reserves the right to inspect any damage before paying out the Guarantee, using the services of a Homechecker or Lupo Rooms collaborator, at Lupo Rooms' discretion. Furthermore, Lupo Rooms reserves the right to inspect the rented property to verify its existence at the address specified by the Landlord before paying any non-payment, rent payment or early departure claim. This inspection may be carried out by a Homechecker or Lupo Rooms collaborator, chosen at Lupo Rooms' discretion. Where the Landlord is the owner or sub-lessor of the property, Lupo Rooms reserves the right to carry out checks on the true owner/entity with the legal right to rent the property. Guarantee claims will only be reviewed once these checks have been successfully completed.

This section refers to how cancellations are handled when unforeseen events and circumstances beyond the parties' control arise after booking and make the booking impracticable.

Any User affected by an unforeseen event covered by this section may cancel their booking and receive, depending on the circumstances, a refund and/or other action at Lupo Rooms' discretion.

• Serious damage to the accommodation.
• Changes in government travel requirements. Unexpected changes in visa or passport requirements imposed by a government decision that prevent the User from travelling to the destination. For information purposes, this section does not include lost or expired travel documents or other personal circumstances of the User.
• Declared emergencies and epidemics. Where a local or national emergency, epidemics, pandemics and public health emergencies are declared. For information purposes, endemic diseases or diseases commonly associated with a particular area are not included.
• Government travel restrictions. Travel restrictions imposed by a government body that prevent or prohibit travel to, stay at or return from the place where the Booking Request is made. For information purposes, this does not include non-binding travel advisories and similar government guidance.
• Military actions. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions and civil unrest.
• Natural disasters.
• Death of the User, a first-degree relative, or a minor or incapacitated person where the Tenant is the legal guardian.
• Natural disasters and other severe, abnormal weather events that may occur. For information purposes, this does not include weather or natural conditions common enough to be foreseeable in a particular area.

Any of these circumstances must be specifically and individually assessed by Lupo Rooms agents. If any Landlord and/or Tenant finds themselves in any of these situations, Lupo Rooms reserves the right to (i) request from those affected the relevant documentation that the Lupo Rooms team considers necessary in each case and/or (ii) where appropriate, directly authorise the cancellation of the booking by the affected party with no penalty.

Any decision regarding the situations listed here will always be based on official communications from the competent authorities at any given time.

In this section, only cancellations for the events and circumstances described above are accepted. Everything else is completely excluded. For information purposes, the following situations will not be covered:

• Unexpected illness, ailment or injury.
• Government obligations such as jury service, court appearances or military duties.
• Travel advisories or other government guidance (which do not amount to a travel ban).
• Cancellation or rescheduling of an event for which the booking was made.
• Transport disruptions, such as road closures, as well as cancellations of flights, trains, buses and ferries.

Therefore, if a User cancels a booking in the cases listed above, the refund amount will be determined by the cancellation policy that applies to the Booking Request.

Note: the Force Majeure Guarantee covers all parties moving in, not just the User who created the Booking Request. However, force majeure may only be invoked by users who actually intend to move in or have already moved into the property — i.e. not a third party who books the property and does not move in.

A) Waiver of the Tenant Cancellation Policy in case of Force Majeure

If the Tenant cancels their booking due to Force Majeure, Lupo Rooms will waive the Tenant Cancellation Policy and refund the amount paid by the Tenant to Lupo Rooms, provided that sufficient documentation has been submitted and the assessment will be at Lupo Rooms' sole discretion. The Landlord will not be entitled to any compensation, and none of the Cancellation Policies will apply if the Tenant is entitled to the Force Majeure Guarantee for booking cancellation.

B) Cancellation of the booking by the Landlord within 48 hours of the arrival date

If the Landlord cancels the booking within 48 hours of the arrival date at the accommodation, Lupo Rooms will pay the Tenant up to 300 euros for accommodation at the company's discretion, provided the following requirements are met:

• Lupo Rooms has received the accommodation invoice.
• The accommodation is in the same city where the Tenant made the booking.

By accepting these Terms, Lupo Rooms reserves the right to carry out user checks to verify their identity, residence, financial stability, credit history and fraud, requesting personal identifying data/documents as set out in our privacy policy. If the user is asked to verify their account, profile, booking details or information about the rentable unit, the user must comply with Lupo Rooms' request truthfully, efficiently and in a timely manner in order to pass the verification process.

If the user does not provide truthful personal identifying data/documents, or refuses to complete the necessary processes, or deliberately completes the verification process to fail it (as determined by Lupo Rooms), Lupo Rooms reserves the right to withhold the Booking Fee or Service Fee paid. Lupo Rooms may, at its discretion, cancel the booking and withhold the Booking Fee or Service Fee if the booking/listing requirements set out in these Terms are breached.

The verification process must be completed within 48 hours of Lupo Rooms' request. Failing that, again, Lupo Rooms is entitled to withhold the Booking Fee or Service Fee paid for the booking.

If the user does not complete the relevant verification and their booking is not cancelled, Lupo Rooms reserves the right to remove any support or guarantee offered.

Lupo Rooms reserves the right to carry out identity and residence checks through third-party service providers for standard bookings made through the Lupo Rooms platform. Furthermore, for bookings under the Premium and Plus plans, alongside these checks, Tenants must go through a mandatory verification process, which may require them to provide a document as proof of funds (for example, bank statements, payslips).

By accepting these Terms, you consent to Lupo Rooms carrying out fraud checks and requiring documentation as part of the booking process as set out in our privacy policy.

All bookings confirmed through our Platform from 6 July 2024 will be protected by this Security Deposit Protection Policy. Its main purpose is to provide Tenants with coverage for the security deposit paid to the Landlord, provided the conditions set out here are met. This is intended to ensure tenants are protected in the event of disputes relating to the deposit.

The amount covered by Lupo Rooms will be the full deposit as stated in the property listing. This coverage is conditional on the Tenant meeting all the conditions set out in the following sections.

To be eligible for the deposit protection policy, and in the case of damage claims, Tenants will be asked to provide visual evidence of the condition of the property within 48 hours of the check-in date, and 48 hours before the check-out date.

Visual evidence means photo or video documentation of the property's condition, which must clearly show the condition of the property, including any pre-existing damage or issues, in order to record the property's condition at the start and end of the rental.

Lupo Rooms will only cover the Tenant's security deposit if this evidence is clear and submitted within the specified period.

Damage reported in areas of the property that were not documented by the tenant at the time of the Check-in Date will be excluded from the security deposit protection policy.

Lupo Rooms will not guarantee the Tenant's deposit if the Tenant does not comply with the original conditions of the rental contract. This includes, but is not limited to, compliance with the Check-out Date, timely payment of utility bills, and any other condition that may incur additional costs for the Tenant or the landlord caused by a decision or action of the Tenant.

Consequently, any change regarding the term of the rental contract, check-in or check-out dates, extensions, reductions, early departures or any variation affecting the originally agreed period must be reported to Lupo Rooms. In any case, failure to report this will prevent Lupo Rooms from adjusting, amending or extending the coverage applicable to the deposit or to any service associated with the booking.

Such changes must be reported to Lupo Rooms within the reasonable period established for each service and before those variations take effect. The deposit will not be adjusted or amended and will remain exclusively subject to the dates and conditions originally confirmed on the platform. Lupo Rooms will not assume any liability arising from unreported changes and may treat any guarantee or coverage linked to the booking, including amounts associated with the deposit, as inapplicable.

The coverage amount will be paid within a maximum of 90 days of the check-out date, provided that the legal period for returning the deposit in the market where the property is located has not expired, and that the coverage request has been made within that period.

By meeting these conditions, tenants can ensure they are covered under Lupo Rooms' deposit protection policy. For any further questions or clarification, please contact our customer support team.

Once Lupo Rooms has paid the Tenant an amount equivalent to the coverage, as set out in this Deposit Protection Policy, and provided that this refund arises from the Landlord's breach of their obligation to return the deposit, the Landlord will remain solely liable to Lupo Rooms for that amount.

To that end, Lupo Rooms will be subrogated to the Tenant's rights against the Landlord for the amount refunded and may claim from the Landlord the return of that amount, along with any statutory interest and, where applicable, the costs incurred in bringing the claim.

The "PLUS" service aims to protect the Landlord and relieve them from managing any breaches by the Tenant.

Lupo Rooms does not act as insurance for the Landlord. Lupo Rooms, provided the conditions set out here are met, will advance the monthly rent to the Landlord, collect the money from the Tenant and, in the event of non-payment, damage or early departure, provide the Landlord with a guarantee (directly or through a guarantee entity).

Lupo Rooms will market the landlord's Property through the Lupo Rooms platform and/or other channels, carrying out any actions Lupo Rooms deems appropriate to rent out the Property, including verifying it where necessary.

To that end, Lupo Rooms will coordinate rental terms with the Landlord (price, conditions, booking, etc.) with the aim of achieving maximum occupancy and profitability for the Landlord.

Lupo Rooms will validate identity and residence, as well as other potential fraud, and review the financial solvency of the selected tenants. This review may be carried out internally by Lupo Rooms or through an external Guarantee Entity. Lupo Rooms (or a Guarantee entity), after assessing the Tenant's financial solvency, will formalise a Guarantee with the Tenant, with the Landlord of the rented Property as the beneficiary. This Guarantee will cover potential rent defaults, damage or early departure, subject to the coverage and conditions set out in clause six.

If the landlord amends the booking in any way, whether before or after move-in, on terms different from those originally booked by the tenant, and that amendment affects the rental, the guarantee will automatically be void and of no effect, regardless of whether the tenant has accepted those changes.

All entities involved will be jointly and severally liable. This includes all tenants moving in, the person making the booking, whoever pays the rent on an ongoing basis, whoever paid the initial booking and any guarantor.

By way of example, all are jointly and severally liable, not proportionally. Therefore, if there are two contract holders and two guarantors, and any of them breaches the contract, all four will be liable for the entire breach, regardless of the share originally allocated to them.

If the user does not complete the relevant verification and their booking is not cancelled, Lupo Rooms reserves the right to remove any support or guarantee offered.

Once the Guarantee is formalised, Lupo Rooms will pay the Landlord the monthly rent from the check-in date to the check-out date. Lupo Rooms will advance the money to the Landlord, so the Landlord will receive rent even in cases where the Tenant does not pay. This applies provided the Tenant remains at the Property, up to the limit set out in clause six, and the Landlord meets the requirements in clause three.

For the provision of this service, Lupo Rooms will manage the monthly rent collection on the Landlord's behalf.

The first month will be settled through the First Payment made by the Tenant at the time of booking on the Lupo Rooms platform. This will be paid to the Landlord after deducting Lupo Rooms' Service Fee, within forty-eight (48) hours of the Tenant's Check-in Date, unless any of the conditions set out in Lupo Rooms' Terms and Conditions are breached. The remaining monthly payments will be made by Lupo Rooms to the Landlord on the fifth (5th) business day of each month.

For clarity, Lupo Rooms can in no case be considered a landlord or sub-tenant of the Properties, and will not be liable to the Landlord, tenant or sub-tenant for any obligation arising from the rental or sub-rental contract between the Landlord, Tenants or sub-tenants. The Client will indemnify and defend Lupo Rooms against any and all claims arising from the subject matter of this document. This condition is essential for contracting the Plus Plan.

The Guarantee that Lupo Rooms will formalise with the Tenant will include damage coverage in favour of the Landlord, up to a maximum of two (2) months' rent, provided the Landlord meets the requirements in clause three.

To obtain full Guarantee coverage, the Landlord undertakes to comply with each and every one of the requirements listed below. Failure to meet any of these requirements will result in the Guarantee not applying. The requirements are as follows:

• a) The Landlord agrees that all booking extensions from Lupo Rooms tenants will be formalised through the Lupo Rooms platform.
• b) The Landlord must have received written confirmation from Lupo Rooms that the Tenant has been approved by our verification process before the Tenant's Check-in Date. If this section is not met, the Guarantee will not apply and the specific booking will be converted to a "Standard Service", so the guarantee will not apply. In such cases, the Landlord will be entitled to cancel the booking with no penalty. It is therefore important that, if such confirmation is not received, the Landlord consults Lupo Rooms before agreeing the Tenant's Check-in Date. Furthermore, if the Tenant does not pass the verification process or does not want to, and wishes to cancel the booking, the standard cancellation policies will apply.
• c) The Landlord will be responsible for preparing and properly managing the Property for the Tenant's move-in and throughout the rental contract. If the booking is cancelled, the tenant refuses to pay rent or leaves early because the listing does not accurately reflect the Property, or due to the poor condition of the Property or damage or improper management by the Landlord, the Guarantee will be voided, except with written approval from Lupo Rooms.
• d) The Landlord will be responsible for signing a rental contract with the Tenant, which is a key requirement in order to claim breaches or damages. For clarity, a signed rental contract will be required for the guarantee to apply, even in situations where the Tenant has not been able to access the property due to travel or visa delays, or does not move into the property.

We strongly recommend that Landlords scan and email a copy of the rental contract as soon as the booking is closed. To this end, the Landlord undertakes to include the clause set out in Annex I of these Terms and Conditions of the "Plus" Service in the rental contract to be signed with the Tenant.

Likewise, note that the Rental Contract must be signed by the parties thirty (30) days before the Check-in Date. Rental contracts signed after the tenant vacates/leaves the property or fails to take it up, even if signed within the first 30 days of the contract term, will not comply with this clause.

• e) Along with the rental contract, the Landlord must prepare a detailed inventory of the Property, signed by the Tenant, or proactively request Lupo Rooms to carry out a physical or virtual check on the Check-in Date. This inventory will be a requirement for any damage protection claim by the Landlord.
• f) The Landlord must request from the Tenant a deposit equivalent to one (1) month's rent before the Check-in Date. In that case, the deposit will be considered part of the Guarantee and will first be deducted from the amount owed by the Tenant or payable by Lupo Rooms in the event of breach, non-payment or damage by the Tenant. To this end, the Landlord undertakes to include the clause set out in Annex I in the rental contract to be signed with the Tenant.

Likewise, if an accommodation has been booked without the listing providing for a deposit and the Landlord nevertheless requests and receives an amount from the Tenant on that basis, that amount will be treated as part of the Guarantee and applied with the same priority and for the same purposes set out in section (f) above, earmarked primarily to cover amounts owed.

• g) In the event of non-payment (non-payment, damage or early departures), Lupo Rooms will request that amount from the Tenant. Where the Tenant does not leave the Property after a breach, the Landlord undertakes to take all reasonable steps to minimise the financial exposure of Lupo Rooms or the Guarantor, including but not limited to issuing the relevant legal notices for eviction of the Tenant.

Likewise, if the Tenant vacates the Accommodation — i.e. takes their belongings with them — but does not return the keys to the property, the Tenant will be deemed to have terminated the Rental Contract. Accordingly, Lupo Rooms will treat this action as a tacit termination of the rental contract, with all the legal consequences that entails.

• h) The Landlord also acknowledges that for the Guarantee to be effective, the Landlord must own the property or have the rights to rent or sub-let it. Failure by the Landlord to meet this requirement will result in the Guarantee not applying, releasing Lupo Rooms from any liability for related claims or damages.
• i) If the rental contract has been secured with a security deposit, for the Guarantee to apply, the Landlord must not have refunded part or all of the deposit to the Tenant before starting a claim under the Guarantee, before Lupo Rooms makes a decision on the Guarantee claim, or before any settlement Lupo Rooms provides to the Landlord under the Guarantee. If a partial or total refund of the security deposit is issued, Lupo Rooms will consider that the rental has ended without issue. This also applies if the landlord allows the tenant to use the security deposit to cover the last month's rent before the contract ends. This means that no damage guarantee will apply.
• j) The Landlord undertakes to notify Lupo Rooms, within a reasonable time and in writing, of any non-payment of rent, bills or any other amount related to the property, including but not limited to damage to the property or non-payment of utilities. Such notice must in any event be given before any request for a rental extension. Failure to give such notice by the Landlord will be considered a breach of these Terms and Conditions and will void any requested extension. Lupo Rooms will be released from any liability or obligation to guarantee payment of rent or any other amount related to the property if, after the extension, it turns out that there was a previous breach that was not reported.

Amendments that involve or may involve changes to the rental contract, such as but not limited to:

• (a) the Tenant leaves the Property earlier than agreed ("Early Departure");
• (b) the Tenant does not show up at the property on the Check-in Date ("No Show");
• (c) the Tenant cancels or wishes to cancel the booking ("Tenant Cancellation"); and
• (d) the Tenant wishes to extend the booking ("Booking Extension"); or
• (e) the Tenant wishes to change the check-in or check-out dates; or
• (f) there are changes to the Tenants staying at the Property;

the Landlord must inform Lupo Rooms as soon as possible (even if the Tenant has already reported it to Lupo Rooms), within a maximum of three (3) days of the Landlord receiving such notice. If the Landlord fails to do so, the following consequences may occur:

• (i) rent payment may be withheld by Lupo Rooms until Lupo Rooms clarifies the booking situation;
• (ii) penalties may be applied to compensate Lupo Rooms for the administrative costs; and
• (iii) the Plus service Guarantee may not apply.

Notwithstanding the above, the Tenant is not released from their liability and Lupo Rooms will ask the Tenant to pay those overdue/damaged amounts. Lupo Rooms or the guarantee entity will also coordinate with any other protection channels the Landlord may already have (if any), so that Lupo Rooms or the guarantee entity can recover those amounts (i.e. the home insurance).

If the Tenant or any third party (including home insurance or any other landlord protection product) provides any payment to the Landlord that has already been received by the Landlord from Lupo Rooms, or that is meant to be paid to Lupo Rooms and not to the landlord, the Landlord agrees to make Lupo Rooms the beneficiary of that Guarantee, debt or insurance. The Landlord must therefore notify and return to Lupo Rooms any such amounts received within seven (7) business days of receipt from the Tenant, any Guarantor or any other third party covering that breach.

If any of the requirements listed above in this clause are not met, the Guarantee will not apply, and the Landlord agrees to release Lupo Rooms from any liability.

Furthermore, Lupo Rooms reserves the right, at its sole discretion, to remove the Landlord from any payment plan or, alternatively, to downgrade the Landlord to a different payment plan, at any time and with no liability for Lupo Rooms.

Lupo Rooms will charge the Plus Plan fee to the Landlord by deducting that amount from the first month's booking payment made by the Tenant. That payment, in turn, will be paid to the Landlord forty-eight (48) hours after the Check-in Date.

Where Lupo Rooms offers the Landlord the option to pay the Plus Plan fee in monthly instalments, Lupo Rooms will inform the Landlord and, from that point, Lupo Rooms will charge the monthly Plus Plan fee instalments to the Landlord by deducting that amount from each monthly payment made by the Tenant and passed on to the Landlord (deducting the Plus Plan fee from the monthly instalments) within the first five (5) business days of each month, every month from the Check-in Date to the Check-out Date.

The maximum Guarantee coverage period covers the entire rental term agreed in the booking closed on the Lupo Rooms platform. For long-term contracts over twelve (12) months, or for booking amendments, contract renewals or extensions, the Tenant must pass a new solvency check by Lupo Rooms to renew the Guarantee each year or on each contract renewal or extension. To this end, both parties must contact Lupo Rooms and ensure that the amendment, extension or renewal is done through Lupo Rooms, and Lupo Rooms confirms the renewal of the Guarantee. Failure to carry out that extension through Lupo Rooms and failure to obtain Lupo Rooms' confirmation of Guarantee renewal, after renewal or after the first year, will result in the Guarantee not being renewed and therefore the loss of coverage from Lupo Rooms or the Guarantor.

For clarity, the coverage under this Plus Plan will only apply where any extension of the rental contract is duly processed, managed and formally executed through the Platform.

To provide the Guarantee, Lupo Rooms may offer Tenants that Guarantee through Lupo Rooms, through a Guarantee Entity or through a third party outside Lupo Rooms, at Lupo Rooms' sole discretion. Lupo Rooms also reserves the right to change the way it provides the Guarantee by contracting, at its sole discretion, other services or products with similar coverage, without needing to formalise that change in a separate contract.

The Guarantee will not cover breaches, incidents or claims occurring beyond the contracted dates reported in the Lupo Rooms booking.

The total coverage value of the Guarantee subject to this contract, and in accordance with the points added below, will not exceed the total rental contract value for the entire rental term agreed in the booking closed on the Lupo Rooms platform, or a maximum of twelve (12) months. The first default(s) will be covered by the deposit. After that, the Guarantee will kick in, covering the Landlord up to the maximum amount, with the deposit value counting as part of the 12-month coverage. For example, if the deposit covers two (2) months, the Guarantee will cover up to 10 additional months.

Where the Tenant has rented a property without paying a deposit, the Tenant will be fully liable for any damage to the property. If the damage caused by the Tenant exceeds the deposit value, the Tenant is required to cover the additional costs.

Furthermore, using the deposit for the Tenant's last payment or any rent payment is explicitly prohibited in all circumstances.

The Guarantee will provide the Landlord with maximum coverage of twelve (12) months of rent for monthly rent defaults, in addition to the Tenant's deposit under the terms set out above. The Landlord may claim a maximum of one (1) month's rent each month (less the Service Fee if not already deducted from the First Payment) while the default persists, from the time the Tenant stops paying until the Check-out Date, up to the maximum set out in the previous paragraph. Any breach occurring outside the contract dates (i.e. a Tenant remaining in the property without meeting payment obligations after the check-out date through Lupo Rooms) will not be covered by this guarantee.

The Guarantee will provide the Landlord with maximum coverage of two (2) months' rent payments for protection against damage caused by the Tenant, in addition to the Tenant's deposit, if any. In the event of damage to the Property, the Landlord must report it to Lupo Rooms without delay within fourteen (14) days of discovering the damage, up to a maximum of 14 days from the Tenant's departure, in order to be covered by the Guarantee.

As a condition of this coverage, the Landlord must state in the rental contract that the Tenant must give thirty (30) days' notice of their intention to leave the property. If the Tenant does not meet their obligation to pay the thirty (30) days' notice, the Landlord will keep the Tenant's deposit, proportional to the unpaid amount of those 30 days' notice.

If there is no deposit, or the deposit is not enough to cover those 30 days' notice, or the deposit has already been used to cover unpaid rent amounts or damage, the Guarantee will provide the Landlord with maximum coverage of one (1) month's rent payments for early departure protection (for the period not covered by the Tenant, not covered by the deposit or not rented out by Lupo Rooms).

Furthermore, if the Tenant leaves early and the entire Guarantee has been paid directly by the Tenant (paying the full notice period), Lupo Rooms will, at its sole discretion, return to the Landlord the pro-rata of the fee charged for the rental service during the remaining months not paid by the tenant due to early departure — as credit for the next booking, after deducting the cost of the Guarantee, which is not refunded (i.e. equivalent to an average Guarantee entity cost of three percent (3%) of the total Contract value). There will be no proration if Lupo Rooms has provided payment, damage or Early Departure Guarantee beyond the deposit, or if the Landlord has kept the Tenant's deposit without good cause.

Any Early Departure request must be sent to Lupo Rooms immediately and no later than seven (7) days after the Tenant has notified the Early Departure.

For clarity, the Guarantee will not cover the events set out below.

The Guarantee will not cover non-payment of rent where:

• a) it is caused by the Tenant's premature departure from the Property due to the Landlord's breach of the rental contract terms; or
• b) it relates to payments for utility bills (electricity, gas, water or other utilities) or any payment not included in the total monthly rent price rented through Lupo Rooms, or any excessive consumption of any of those.

Monthly contracts are not allowed under the PLUS Service, where the Tenant is required to pay the full monthly rent regardless of how long they actually stay at the property.

Any non-payment, damage or loss caused by a Tenant, if the tenant has extended the booking period outside Lupo Rooms.

Damage or loss to the Property:

• a) not directly caused by the Tenant or the Tenant's guests;
• b) General wear and tear of the Property;
• c) Defects in workmanship, material, construction or design due to any cause;
• d) Deterioration, rust, corrosion or erosion, intrinsic defects or latent defects;
• e) Damage to items not included in the inventory or not visible in the inventory photos or the Lupo Rooms listing or video;
• f) For per-room rentals, damage to the common areas of the home where it is not clear that a Lupo Rooms Tenant caused the damage, provided not all Tenants are part of a booking covered by the same Guarantee;
• g) Charges over €200 per Rental for cleaning the property;
• h) Charges over €200 for changing the locks on the Property's doors;
• i) Damage to the garden or exterior or outdoor area of the property;
• j) Damage caused by insects or domestic animals, as well as veterinary care, accommodation, medication and other animal-related services;
• k) Damage caused by force majeure (i.e. including but not limited to wars, terrorism, pandemics, rebellions, etc.), as well as by natural phenomena, including but not limited to earthquakes and weather phenomena such as hurricanes and tornadoes;
• l) Damage caused by theft, fraudulent use or impersonation of the landlord by the Tenant;
• m) Damage for which the Landlord has previously submitted a payment request;
• n) The Guarantee will cover only the damaged area or item and will not include theft, labour costs, cleaning service costs, cosmetic damage, wear and tear, transport or taxes (VAT);
• o) The following items are excluded from the Guarantee: works of art, cash or personal belongings such as electronic equipment, computers, software, tablets, jewellery, antiques, wallets or clothing, etc.;
• p) Damage caused by temperature changes, humidity, flooding or atmospheric phenomena, along with any loss, damage, claim, cost, expense or other amount directly or indirectly related to the presence of mould, fungi, spores, viruses, bacteria or other microorganisms of any kind, class or nature, including any substance whose presence poses an actual or potential threat to human health.

Lupo Rooms reserves the right to inspect any damage before paying out the Guarantee, using the services of a Homechecker or Lupo Rooms collaborator, at Lupo Rooms' discretion. Furthermore, Lupo Rooms retains the right to inspect the rented property to verify its existence at the address specified by the landlord and confirm the landlord's access to the property before paying any non-payment, rent payment or early departure claim. This inspection may be carried out by a Homechecker or Lupo Rooms collaborator, chosen at Lupo Rooms' discretion. If the landlord is sub-letting the property, Lupo Rooms reserves the right to carry out checks on the true owner/entity with the legal right to rent the property. Guarantee claims will only be reviewed once these checks have been successfully completed.

If the Tenant and the Landlord decide to extend, renew or reduce the term of their rental contract, both parties must agree and contact Lupo Rooms to formalise those changes in an addendum to the contract, in order to extend or renew the Guarantee. For contract extensions or renewals, the service cost will be charged by Lupo Rooms to the Landlord on the First Payment of the next booking or in monthly instalments, by deducting the fee from the Tenant's monthly rent payment.

The Landlord must provide Lupo Rooms, within thirty (30) calendar days of reporting the damage, with the following documents in order to claim Damage under this Guarantee:

• Photo or video evidence of the damage caused by the Tenant.
• Copy of the Rental/Lease Contract signed by the parties.
• Copy of the Inventory signed by the parties to the Rental Contract.
• Copy of the police report filed for damage suffered as a result of vandalism.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for this purpose. The rental/lease contract is not sufficient evidence for this requirement.
• Estimate of the costs of repairing the damage caused or replacement if repair is not possible. The relevant cost assessment document must be issued by a relevant third party.
• Copy of a receipt, document, certificate or other evidence showing the original purchase price of the damaged items, the date they were purchased, their condition and the estimated cost of repairing or replacing them.

Lupo Rooms will always contact the Tenant and any relevant third party necessary to verify the information provided by the Landlord.

• Copy of the Rental Contract signed by the parties.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for this purpose. The rental/lease contract is not sufficient evidence for this requirement.
• Proof of multiple eviction requests made by the landlord to the Tenant (by any means, for example WhatsApp, email, etc.), in circumstances where the Tenant has remained at the property after the rental and is in arrears.
• Copy of the certified notice (for example, Burofax or the equivalent in the relevant country) sent to the Tenant, if more than one month has passed from the due date of the first unpaid/unfulfilled payment obligation (i.e. the day your Tenant was meant to pay rent), or no later than 15 calendar days from when Lupo Rooms or the guarantee entity requested it.
• Legal copy of the eviction claim if more than two months have passed from the due date of the last payment obligation, or within a maximum of 15 calendar days from when this was requested by Lupo Rooms or the guarantee entity.

• Copy of the Rental Contract drafted by the parties and signed.
• Copy of the receipt showing that the security deposit provided by the Tenant has been presented and/or deposited, where applicable, with the public or private body designated for this purpose. The rental/lease contract is not sufficient evidence for this requirement.
• Copy of the communication requirement from the Tenant to the Landlord.

Failure to support Lupo Rooms or the guarantee entity in time and form to evict the tenant in arrears will result in loss of the Guarantee.

The parties expressly undertake, both during the term of this document and after its termination, not to disclose, transmit or reveal to third parties or companies any information they have access to as a result of entering into and performing this document, or exchanged between the Parties as a result of it, nor to use such information for their own interest or that of any third party. Disclosure of information to Lupo Rooms employees and/or partner companies is excepted. In any event, those receiving the information must comply with the duty of confidentiality set out here.

The parties expressly agree that the Landlord will be prohibited from assigning, in whole or in part, the rights and obligations arising from these conditions, without Lupo Rooms' prior written consent.

These clauses will be interpreted in accordance with Spanish law.

Clauses to include in the rental contract